Fix CartThrob Email Notification Links and IMG src URLs Broken
How Do I?
I am experiencing an issue with CartThrob notifications. When they are sent in HTML mode, links and linked images (images in <img> tags) appear to get corrupted. - Characters are switched out and, often, spaces are added to urls.
When I send the same notification in plain text format, links (urls) appear just fine.
Using: CartThrob 7.1.0 ExpressionEngine 7.5.13 PHP 8.0 (I had been using PHP 8.2 when this issue first began)Your help is much appreciated!
-JP
I’d take a look at your email service. VERY odd that emails would suddenly become corrupted from a legacy system. Did you move hosts or move ot a different email provider recently?
Had the same thought… seems odd..
Did you just jump up to PHP 8.2? I’m not sure CartThrob 7.1 supports PHP 8.2….
I am self-replying to this per the recommendation of Jelle D. on the Slack channel:
The cause of the issue was that in EE’s Outgoing Email Settings I had changed the new line character to \r\n from \n. I switched that back to \n and email notifications are working great now.
In my Slack question I mentioned that I had also changed the SMTP port and Encryption to the STARTTLS port and switching that pack to the SSL port got the notifications working again. However, in further testing, I can have the encryption set to STARTTLS and things are working fine as long as the New Line Character is \n.
Yeah, new line stuff with email is very much dependent on the service. Some like \n others \n\r but none accept all. Rarely a reason to change an existing setting that was working. Glad you figured it out!
Thanks Tom and mithra62!
RE: CartThrob 7.1 supporting PHP 8.2 - It may not, but is working 😉 the docs say CT supports PHP 7.1+. It throws some Depricated errors, but seems to work well for our stage of development.
For this project we have to generate & email a lot of QR codes - selling tickets. The old EE QR Code Add-On does not appear to be EE 7 compatible, so I’m using Chillerlan php-qrcode to generate the codes. Chillerlan’s QR Code plugin does not appear to work well with PHP < 8..
The project is for a nonprofit so between a tight budget and hearing chatter of CT being integrated in to EE in the future, we’re holding off on purchasing CT 8.
I love EE for eCommerce, so I’m super excited for both ExpresoStore (I haven’t used yet) and CartThrob being brought under PacketTide!
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