I set up multi-factor authorization. It worked a couple times and now it isn’t. So now I’m locked out and the reset code isn’t working either. I’m assuming the work-around will be via FTP…that I’ll need to delete something somewhere. Anyone know what I should be looking for?
We got this resolved, but for anyone else who runs into it, if the user has MFA enabled, you may need to go to the database and edit the exp_members table.
Typically it’s easiest to do this via your host and PHPMyAdmin or similar.
Find the row for that user in the exp_members table and set enable_mfa to n.
You can also do this via direct query”
UPDATE exp_members set enable_mfa = 'n' WHERE member_id = 'x'
Set ‘x’ to the member id of the user in question. But be VERY CAREFUL performing queries on the database- there is no ‘undo’.
Allowing this to be set via the member profile by someone other than the member who set it is in discussion on github.