How can any beginner or serious developer trust that EE is not 100% Abandonware, when you show such profound disregard for your own Forum?
What’s the point?!
Why should anyone bother?!
Real people invest real time to ask real questions… And you ignore them.
You should either participate, or delete it.
Am I angry?
Yes. EE is wayyy too awesome to destroy what’s left of it with such poor outreach and disregard for people who WANT to help.
If they want to move customers to Slack or StackExchange or whatever else… fine. Pick a platform and go balls deep with it.
But that requires closing this forum and kindly redirecting everyone there instead. That would be the responsible and professional thing to do.
If EE hopes to survive long term, they must roll up their sleeves and eagerly, flamboyantly engage with people who want to work with them. The EE product is in dire need of enthusiasm, and if it doesn’t come from the top, it won’t come at all.
So… to revisit my original point… This forum, as it exists now, is so dead and devoid of direct EE participation, it makes the entire EE product look bad. It’s anti-seductive for any newcomer approaching the product, and it should be deleted.
you have a really good point. i grew to love EE BECAUSE of this forum.. starting around EE 1.6. but you are right, this forum is mostly abandoned.. i get some help here sometimes, but often i have had to figure it out myself or find a workaround from not wanting to pay for a support service package.
The new owners of EE know there’s an issue with how Q&A is being handled and I believe are considering the best way forward, but it’s going to take time and careful consideration. There’s pros and cons of the various methods (both past and present) and of course, public tendencies can drive what actually gets used the most, so that’s where Slack has come in recently. But I agree (and EE are aware) there needs to be a well-advertised go-to method for asking questions where both the EE team and the full spectrum of community members are actively involved. Even if the forum is not the solution going forward, there’s still a lot of historical insight you can find with searching that would suggest at very least just archiving it. Just my $.02
Because this is no official support. When you pay for support there is a guarantee in terms of reply times and that you will get official technical help to solve your issue.
With forums, they can reply when they want, or not even reply, forums are community based help, there is no guarantee anyone will reply or help you out. Yet, if a company has a forum they should post from time to time to keep it alive. The difference is they can do it on their spare time or without compromise.