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I just finished talking with Doherty, Lisa, and Jones about how to have a real discussion with the community about the issues made public by Kenny. I say made public because the majority of them I am already well aware of. We’ve been working hard to correct a lot of them already.

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I’m glad the team at EllisLab recognizes that the community has responded as it has to Kenny’s post because we love ExpressionEngine, too. We know it’s the best, and we want it to continue to improve. If we didn’t feel that way, we’d have jumped ship a long time ago.

Going on the EE Podcast is a great idea. We’ll all be listening eagerly. And while we know that this isn’t something that can be fixed in a blog post or a podcast (nor do we expect that), we’ll be watching and engaging with you over the next few months to see what happens. It’ll take longer than a week, we know. But it shouldn’t take another 2 years.

Here’s to hoping for the best…

Sorry to hear about your grandfather, Leslie C. My thoughts and prayers are with you during this time.

Family first.

I look forward to the interview and further conversation. Thanks for your response.

Yes, best wishes to you and your grandad Leslie.

I sincereley hope EL and the community can find a positive way forward.

Great response EllisLab.  I have a good feeling about things moving forward.

My prayers to you and your family Les.

Thanks for the response Leslie, looking forward to seeing some changes soon.

All the best to you and your family.

EE Podcast is a great platform for communicating. Please just don’t make it a one time thing. Make it regular stop on the road ahead.

Also, consider the excellent suggestion about using UserVoice or something similar.

Making an appearance on the EE Podcast is a step in the right direction but is by no means a solution to the communication problems, as I’m sure you’re aware (and as I know you didn’t say it was either). I agree it would be a good way of responding to points in Kenny’s post in the short term, but I don’t see it as a long term way of interacting with the community as a whole.

Podcasts/radio are mostly one-way communication, we really need a system that both we (the community) and you (EllisLab) can interact with, at any point in the day and at our convenience.

Of course we already have these forums, various blogs/podcasts, Twitter, Facebook and whatever else to voice our opinions at random, but discussions easily become scattered across all of those different services and therefore it becomes difficult to gauge demand in the grand scheme of things.

Ultimately, I think we need a system that allows us to channel all of our requests into one focused location, a system which is fair and allows each and every one of us to put our views forward and allows you to focus on the issues that matter to us most.

Clearly, everyone has their own individual gripes and thoughts on what should be addressed and with so many suggestions being raised at every random moment, the current methods of communication are, in my opinion, just not feasible if issues are to be prioritised and any real appropriate action is to come out of any of it.

In my opinion, a suitable system would be UserVoice, simply because I believe it fulfills the criteria and I have already seen it implemented and working very well with a number of other successful software developers. The service is tried, tested, proven and fit for purpose as far as I’m concerned.

That said, I’m sure there are many other ways of achieving the same goal, UserVoice is by no means the only method, so long as it is achieved, I think we’ll be on the right path for improvement.

It seems that the community wants to know what you are working on right now to make our product better, more secure or more stable.

Best wishes to all your family.

Communication - I think the biggest things we need in terms of communications is some kind of measurement and direct response. So many people raise the same topics as separate notes… they almost need to be collated and counted (top ten by votes if you will). Everyone thinks their issues is the most important (i am very guilty of this), but if the community as a whole pushes for certain things - then lets clearly display what these are - graphically maybe.
Once you have these obvious facts… EL needs to declare their intentions. Yes or No. Is this happening or not. I know your logical hatred of deadlines, timelines, roadmaps, but these are needed - i think the community has spoken! If we know XYZ is coming - we’ll all understand better. If we know your thoughts, decisions on things - we have facts. If we disagree, the votes can loop back, and maybe convince you otherwise.

At the moment communication is still too vague. Yes we are listening. Yes we are doing something. Yes we understand and are trying…
BUT… your listening to what, what are you doing, what are you improving, what is coming out in this release. Surprises are great, but i would rather know what you are working on, if its not what i or the community want, we can tell you earlier, rather than wait for the silent release and then sighing and whinging.

EE particulars wise - I think the major ones Kenny has mentioned are a good first step. Many others in my head are infuriating, but lets get the big ones done first. I just then hope there are resources in place for me / the community to get our voices heard and logged with EL.

Sorry - i know it is a lot of repetition - but people are still letting off steam, me included!!!

@jptaylor One of the benefits of being a part of the 5by5.tv network is that Dan Benjamin has created amazing tools and features for the podcasts produced, and regarding one-way communication: many of the EE Podcast shows, in fact the majority, are recorded with live video AND live chat where we take direct questions from the audience. And it’s hardly a one-way conversation when you have a minimum 2 hosts fielding comments and questions toward the guest. 😊

Still ironing out podcast details, but wait for announcements on Twitter. We encourage all people to tune into the live chat during the podcast when it happens.

That being said, I don’t discount other venues of communication that EllisLab should utilize and one that may aggregate things in an organized manner, just want to clarify why they probably chose the EE Podcast as one tool of their communication arsenal.

Hi Leslie,

Best wishes to you and your family.

As it is becoming clear from reading Kenny’s article and comments, many prominent EE community members do not believe that EE2 is production-ready.

It seems to me that the first thing which should be done in this situation and can be done very easily is the change of the policy according which

Purchasing EE 2.1 non-commercial or commercial grants access to download EE 1.x until at the end of this year.

Developers should be sure that EE1.x will be available for buying and downloading and will be fully supported until EE2 will be rock-solid and even beyond until everyone who cares will complete transition of his websites to EE2.

Our thoughts are with you and your family Leslie.

As for the business, take heart that the EE community is strong enough to call for help when it’s needed and mature enough to be constructive in the conversation. I’m looking forward to the podcast, it’s a good step.

Also, consider the excellent suggestion about using UserVoice or something similar.

I’ve set up Road-EE.com for that exact purpose, and will be working on a small explanatory site this weekend. If anyone at Ellis Lab is interested in getting involved, drop me a PM and I’ll add you as an admin.

Hi Shine,
At this stage 10 votes is no where near enough on http://www.road-ee.com
I wanted to support so many of the comments, I was spread too thin and then ran out!!! But good idea, votes are precise way forward for the community to get their message across.