How to notify authors of a new comment?
How Do I?
Hi all,
I am on EE v2.9.2.
For some reason the authors are not receiving email notifications when new comments are made. The comments are put into moderation - does that affect anything?
The admins properly receive emails about new comments (and to approve them in moderation).
In each Channel I have made sure to set “Notify the author of an entry whenever a comment is submitted?” to “Yes”.
Is there another setting that I am missing?
I have gone through Tools->Communicate and emails send fine. In Admin->Email Configuration everything is setup properly.
Thanks!
** Forgot to add ** We have ‘Threaded Comments v2.4.8 installed.
You should consider installing an email logging add-on, such as Email Debug or Postmaster, to get more detailed information about email notifications and any errors that occur.
You can hook a code to drift boss mail so that when you add or change a post, you can send an email when certain conditions are met.
Verify that your email configuration in EE is correct. Go to Admin -> Email Configuration and ensure that the SMTP settings or other email settings are correctly configured. Test the email functionality to make sure that emails are being sent from EE without any issues
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Ensure that under each Channel’s settings, the option “Notify the author of an entry whenever a comment is submitted?” is indeed set to “Yes.” You’ve mentioned you’ve already checked heardle unlimited this, which is good.