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freeform not working for me

Development and Programming

IrishManInUSA's avatar
IrishManInUSA
15 posts
15 years ago
IrishManInUSA's avatar IrishManInUSA

I have a client site that I am working on, on our server the contact us form works the way it is supposed to work. Which is the user fills out the form and hits submit, and the thank you message is displayed.

The form submits back to itself, and passes the following on the querystring /?form=success and the thank you message is displayed.

If I go through the same steps on the same steps on the live site, the form submits, but basically shows me the fields of the contact form all blanked out. The email is actually sent on the backend, but it is a little confusing from a usability point of view for the end user..

We are using Freeform and I have gone through all of the settings, to see what is missing between both environments, but I haven’t found anything yet.

I thought may be it was a caching issue on the server on the client’s end, but I am thinking that is not the case, because I set up caching on our end and the form continues to work as before.

This is really frustrating, so any help on this is appreciated. Thanks.

If you need the links to the live server, please go to the following page: http://www.independentbank.com/contact-us/contact/

Thanks for yer help.

       
Rob Allen's avatar
Rob Allen
3,114 posts
15 years ago
Rob Allen's avatar Rob Allen

You might be better off using Solspaces support as 3rd party addons aren’t officially supported in these forums.

Have you set a return path (your thanks page)?

http://www.solspace.com/software/detail/freeform/#return

Edit: Sorry didn’t see your link. What happens if you set the return path to /contact-us/contact/thanks does form submission take you to that URL?

       
IrishManInUSA's avatar
IrishManInUSA
15 posts
15 years ago
IrishManInUSA's avatar IrishManInUSA

I really can’t change that on the live site, what I am really confused about is why this works in dev and not production, and it is the same set up.

       

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