I thought my host had all the requirements for EE but then I began to wonder so I uploaded the Server Wizard, just to make sure, and navigated to that page and guess what I got…? A blank page.
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December 11, 2007 10:02am
Subscribe [3]#16 / Dec 12, 2007 3:09pm
I thought my host had all the requirements for EE but then I began to wonder so I uploaded the Server Wizard, just to make sure, and navigated to that page and guess what I got…? A blank page.
#17 / Dec 12, 2007 3:13pm
thriva, can you set up a php info file and see if it works? Here’s how:
Create a blank file and call it phpinfo.php
Edit it with your favorite HTML editor and put this code in it:
<?php
phpinfo();
?>Upload that to your server and visit it in your browser. Do you get a blank screen or do you get some data? If the latter, look for “display_info” and tell us what that is set to, please?
#18 / Dec 12, 2007 3:42pm
I got a page… Yes… could send url if it would help.
Didn’t find display_info.
display_errors was set to On
display_startup_errors was set to Off
#19 / Dec 12, 2007 3:50pm
Ah yes, sorry, display_errors. Ok, are you still unable to login? or view wizard.php?
If you navigate by FTP to /system/utilities/dbtest.php and download it - can you fill in the variables at the top, upload it, then visit that in your browser and let us know the results?
#20 / Dec 12, 2007 4:04pm
Results were:
A connection was established to your database server
Your database was selected.
#21 / Dec 12, 2007 4:06pm
Ok, can you try re-uploading wizard.php, make sure you’re uploading as ascii, and see if it displays the wizard?
#22 / Dec 12, 2007 4:10pm
Blank page I’m afraid.
#23 / Dec 12, 2007 4:18pm
Ok, can you try one more thing? FTP in and delete the copy of wizard.php that is on the server. Now, download a fresh copy from our requirements page and upload the fresh copy. We want to make sure that there is no problem with over-writing the file, which is why we’re nuking the one on the server first.
Let us know if that turns up a result =)
Also, can you create a test file, call it test.php, and put this in it:
<?php
echo "Hello World
?>and visit it in your browser - do you get a blank screen, or an error?
#24 / Dec 12, 2007 4:33pm
Ah… I see you missed out the closing speech mark which resulted in:
Parse error: syntax error, unexpected $end in /bla bla bla/test.php on line 4
wizard.php still gets a blank page.
There are 2 files in wizard.zip.
I’ve only been uploading wizard.php… should I be uploading ._wizard.php also?
Looks sparse and weird inside ._wizard.php so I didn’t bother.
#25 / Dec 12, 2007 4:48pm
Ok, yes, we were trying to force errors to make sure that they were being reported correctly.
wizard.php should not result in a blank page - on the server, is it reporting at higher than 0 bytes?
#26 / Dec 12, 2007 4:50pm
21.7KB
#27 / Dec 12, 2007 4:52pm
Can you open up wizard.php and make sure there are no blank lines before the opening <?php statement or after the closing ?>, please?
If that still does not work, can you please email FTP details to me? I’ll need:
FTP URL
ID
Password
Path where EE is installed.
Thanks!
#28 / Dec 12, 2007 5:23pm
No blank lines.
I’ve sent you the information you requested.
Cheers
#29 / Dec 12, 2007 5:24pm
Ok, I’ll have a look at it this evening and see if I can spot anything. =)
#30 / Dec 12, 2007 5:36pm
Thanks!