Thread

Has EllisLab eliminated PayPal as a payment method? Just tried to buy 2 licenses and I don’t see it as an option anymore.

That’s a pain! I haven’t bought a licence since before the merge of sites but I bought all my others with PayPal. Hopefully someone from EllisLab will drop in and let us know if it’s gone for good… 😕

Note to Ellis Labs - making a product more difficult to buy is never a good strategy, regardless of the motive.

I’ve just been officially told that PayPal is no longer accepted.

Gutted. Not enough to stop me working with EllisLab stuff by any means, but a definite fail in my book.

They’re still excepting credit card, right? If so, then the move to their own merchant account is definitely a good thing!

Paypal is a huge business risk, especially to any business that sells virtual goods. It’s not uncommon for Paypal to freeze accounts, lock people out from getting their money or just out-right perform evil. Any smart business would be aware of this, and if reliant on Paypal would have extra costs build into their products/services for the “just in case Paypal goes crazy and decides to lock as away from our funds for several months”.

I’m someone in the unhappy camp with Paypal, sold an expansive $4k item on eBay, was paid via verified Paypal, shipped the item off with signature on delivery and had my account locked for over 6-months as I had to jump through various hoops to get it unlocked, plus a wait of 3-months just to withdraw the money. All the while the purchaser was happy and had received the item.

Paypal are straight up evil and the more that businesses move away from then, the merrier! So thumbs up to EllisLabs here!

@Pasqualone - yes, pretty much the nail on the head here. While we were building the new store, we spent quite a bit of time at first working PayPal integration into it. In addition to their spurious charges and policies, chargebacks were somewhat high too. But the biggest problem for us was that it was not possible to provide the same user experience and features when dealing with subscriptions with PayPal as it is with other modern gateways. That was the straw that broke the camel’s back, so to speak.

Our new store can provide the same convenience that PayPal does, namely having your credit card stored securely so you don’t have to reach for it to make a purchase. And as a small to medium-sized business we appreciate our gateway handling this for us so we are out-of-band for PCI compliance, reducing our risk and making a safer shopping experience for our customers.

On the second floor there will be a master suite with a perfect view of the property’s landscaped courtyard and backyard porch.  There are so many areas of the house that it will be ideal for a large family and also for accommodating large parties. 

As if that’s not enough, each portion of the home will be identifiable by its own unique exterior design.  This adds even more excitement and variety to the luxurious ranch home: http://ellislab.com/forums/viewthread/186993/

No PayPal anymore? I was just going to buy support from them? I guess my business is gone then.

I will not use CC cards anymore on the Internet, in particular after I used them for years and I was ripped all my cards before. So this is why people like PayPal, not only because its easy, but because you don´t give billing details out to every single website on the Internet you pay. In my case one of the companies where I paid was hacked, and some how their lost all CC, I never knew why because I make over 100 internet purchases a year or maybe more.

Also with PayPal I can pay directly from funds other people paid me or from my bank account directly. Its very unusual for a software company or Internet company to stop accepting PayPal, they are closing themselves to a huge market like that.

@Pasqualone - yes, pretty much the nail on the head here. While we were building the new store, we spent quite a bit of time at first working PayPal integration into it. In addition to their spurious charges and policies, chargebacks were somewhat high too. But the biggest problem for us was that it was not possible to provide the same user experience and features when dealing with subscriptions with PayPal as it is with other modern gateways. That was the straw that broke the camel’s back, so to speak.

Our new store can provide the same convenience that PayPal does, namely having your credit card stored securely so you don’t have to reach for it to make a purchase. And as a small to medium-sized business we appreciate our gateway handling this for us so we are out-of-band for PCI compliance, reducing our risk and making a safer shopping experience for our customers.

Exactly the reason I use PayPal, I don´t want to be storing my CC credit card in every single website I need to buy something. I don´t care how safe they claim it is, I saw some huge companies that where hacked and CC details leaked. Everything, absolutely everything is breakable, and I trust a multi million company allot more than a shopping cart made by a small team, in particular after I had my CC cards used before, because some big companies was hacked and CC details where stored there.

If you make 100 purchases and every website saves your CC the risk is huge, the more websites save your CC details the more chances eventually some of them will be vulnerable. With PayPal that risk is completely eliminated. Im the only responsible for the safety of my PayPal account besides PayPal, nobody else. Not 100 different companies that need to watch out for my details.

Also, I don´t think the team on Ellis Lab travels to much. Not everyone has credit cards either. In most countries, that are not in the US or EU, you need a bank account, and the minimum is usually 5,000$, its not like in the US or EU where you can open bank accounts for free and get a credit card.

Even in Europe people tend not to use credit cards at all. They use their own debit cards for everything, for shopping to grocery, or bank payments for rent payments, etc. An example is Germany, I yet have to now one German that actually uses credit cards, they don´t. The only ones that do just have them when they travel, but credit cards for example there are very unpopular, and I can assume its the same in other countries as well.

I think removing PayPal is a huge drawback, people like me that have their PayPal directly linked to their bank account and basically shut off.

I have no doubt there’s an equal (or greater) amount of “Visa is evil” stories out there. PayPal is an extremely convenient way to buy anything online, but now that EllisLab has removed that option for customers, they’ve made their product harder to purchase. How can that ever be a wise business decision? The elimination of PayPal is now a roadblock for customers.

I have no doubt there’s an equal (or greater) amount of “Visa is evil” stories out there. PayPal is an extremely convenient way to buy anything online, but now that EllisLab has removed that option for customers, they’ve made their product harder to purchase. How can that ever be a wise business decision? The elimination of PayPal is now a roadblock for customers.

Well, for brick mortar business its not such a big deal if their websites do not accept PayPal, example Amazon.

But I don´t know a single business that is intangible, sells software or services that does not accept PayPal. That is really, really strange from them. They will surely lose allot of business like that. In particular because PayPal is also safer than CC cards. You can buy pre paid cards or that expired after one payment, so that is not linking someone to an account either, as opposed to PayPal where its harder to open fake accounts.

They’re still excepting credit card, right? If so, then the move to their own merchant account is definitely a good thing!

Paypal is a huge business risk, especially to any business that sells virtual goods. It’s not uncommon for Paypal to freeze accounts, lock people out from getting their money or just out-right perform evil. Any smart business would be aware of this, and if reliant on Paypal would have extra costs build into their products/services for the “just in case Paypal goes crazy and decides to lock as away from our funds for several months”.

I’m someone in the unhappy camp with Paypal, sold an expansive $4k item on eBay, was paid via verified Paypal, shipped the item off with signature on delivery and had my account locked for over 6-months as I had to jump through various hoops to get it unlocked, plus a wait of 3-months just to withdraw the money. All the while the purchaser was happy and had received the item.

Paypal are straight up evil and the more that businesses move away from then, the merrier! So thumbs up to EllisLabs here!

I never had such experiences with PayPal.

Also, did you know that PayPal is actually safer for Ellis Lab than credit cards are?

You can´t chargeback intangible items with PayPal like services or software. With credit cards you can. I can buy a software from Ellis Lab go to my bank and dispute the payment, they will never ever win because its up to the bank to deny or accept the claim and if it was an Internet purchase and the client has a strong balance with them, guess to who they will fail for? That is right, for the customer. In particular with American Express, that always fails to the client, reason why nobody wants to accept American Express for online shopping. So they lost money.

With PayPal you can´t do this. If the order was intangible PayPal will deny the dispute. Also try to contact Visa, Mastercard or your bank. Good luck. With PayPal at least they have 1 day business support.

So while you say PayPal has its troubles, credit cards have huge problems as well, but for the consumer and for the business, they are not safe for any of them.

Im also sure there is more to your story as well, PayPal does not block an account without reason and I received allot more than 4K on PayPal before without problems.

I am living in Germany.
I bought a graphic card on Ebay US, for 700$ in 16th October 2012.
The seller sent me a scrap part in 8th of November 2012.
Immediately I have made a claim to PayPal.
They said “Until 6th of December we will contact you for any other information”.
The website of PayPal did not allowed me to upload any information.
Until 6th - nothing happed from PayPal, just the seller put the same auction using a different user !!
In 8th of December Daniel Liebermann from PayPal Germany asked me to send him the link from where I have bought the card (!?)I sent him the link and after two days he ask me the same question.
I thought that is something wrong, but after a time I understood that he have done it in purpose because PayPal have no solution, they knew exactly the result.
I have sent him again the link and after two days I received the conclusion
———————————————————————————————————
Notification of Case Resolution
Dear xxxWe have concluded our investigation into this case.
Unfortunately, at thistime we are unable to decide this claim in your favor.
———————————————————————————————————
How nice ! Northing about what I have done wrong, where was the mistake. Just 5 words !!Everywhere - in a court, a policeman - they are saying where was the mistake, but not Daniel Liebermann.
Of course the seller was encouraged by PayPal (weak employee as Daniel Liebermann) and continued to sell another 3 times the same video card GTX 690, using different uses.
Sometimes Ebay deleted these auctions.I have all conversation on my email account and these are the auctions.
####################
In other words the “PayPal Buyer protection” is just a lie and all the clients must be informed about this.

I am living in Germany.
I bought a graphic card on Ebay US, for 700$ in 16th October 2012.
The seller sent me a scrap part in 8th of November 2012.
Immediately I have made a claim to PayPal.
They said “Until 6th of December we will contact you for any other information”.
The website of PayPal did not allowed me to upload any information.
Until 6th - nothing happed from PayPal, just the seller put the same auction using a different user !!
In 8th of December Daniel Liebermann from PayPal Germany asked me to send him the link from where I have bought the card (!?)I sent him the link and after two days he ask me the same question.
I thought that is something wrong, but after a time I understood that he have done it in purpose because PayPal have no solution, they knew exactly the result.
I have sent him again the link and after two days I received the conclusion
———————————————————————————————————
Notification of Case Resolution
Dear xxxWe have concluded our investigation into this case.
Unfortunately, at thistime we are unable to decide this claim in your favor.
———————————————————————————————————
How nice ! Northing about what I have done wrong, where was the mistake. Just 5 words !!Everywhere - in a court, a policeman - they are saying where was the mistake, but not Daniel Liebermann.
Of course the seller was encouraged by PayPal (weak employee as Daniel Liebermann) and continued to sell another 3 times the same video card GTX 690, using different uses.
Sometimes Ebay deleted these auctions.I have all conversation on my email account and these are the auctions.
####################
In other words the “PayPal Buyer protection” is just a lie and all the clients must be informed about this.

What in the world does this have anything to do with Ellis Lab not accepting PayPal anymore? And you just registered for posting this?