My experiences and support from EH have been mostly excellent over the past five years or so, with one or two exceptions.
Good to hear, thank you. Sorry about the one or two exceptions to the rule thought.
I had an unpleasant experience today in that a domain I have at EngineInternet, showing Auto-Renew as ‘ON’ failed to renew. This happened on the back of several earlier mails to support about this very issue.
I logged into the EngineInternet CP just under a week ago, after receiving a renewal reminder for our main domain, and was non-plussed as to why I would have received one with Auto-Renew turned on. I emailed support and had my mind put at ease by the response, but today the business owner phoned me - understandably very concerned - as the site was showing a ‘Domain Expired’ message.
I will have my staff contact OpenSRS, the company we have resold domains through for over a decade now, which also operates that store front we are utilizing to allow clients of ours, or anyone on the net, to register domains through. Unfortunately if errors or issues happen through it we rely on OpenSRS’s fine, but still third-party support outside our own to provide answers as to why a domain, or charge may not have gone through. It also allows people to self-managed their DNS records, powered by OpenSRS’s DNS servers rather than use our fully managed DNS servers as another benefit to some clients.
If you can open a new support ticket with EngineHosting and CC .(JavaScript must be enabled to view this email address) and .(JavaScript must be enabled to view this email address) we can assist in finding out why the auto-renewal may have failed on the OpenSRS.com side of things.
Anyways, for the second time in the recent past I’m considering a new host, or at least reviewing my options. I was interested to see that Nevin / EH are involved with ArcusTech.
While most of our staff are involved with both companies, EngineHosting and Arcustech are two separate companies.
Could someone in the know (Nevin?) please clarify what the relationship there is, if any? EH and Arcus are clearly both hosting companies, and ArcusTech make mention of EE on their site.
The quick way to probably sum it up would be on the Arcustech Company page: http://www.arcustech.com/company/
“Arcustech is a new company, branching off of a company whose history goes back more than 15 years (Gippy’s Internet Solutions / EngineHosting.com). It is this history and original vision that we are continuing. We have always believed that “managed servers” would be the primary focus rather than being an afterthought and we are keeping that tradition strong in Arcustech. No self-managed servers are offered. Instead, we are here to work with you as your server and IT department, assisting with scaling, optimization, and recommending future directions for your needs.”
ExpressionEngine is mentioned on the site as one of many common web applications our clients are using on our servers, really in the same way its mentioned on EngineHosting as well for the past few years.
Are there differentiating factors between the two, or do they both serve the same market? And if so, is it logical to assume that the newer, slicker looking (in terms of the website at least) operation will eventually supercede EH?
Yes, Arcustech provides only fully managed, virtual server and/or custom server solutions, server & infrastructure consulting, etc. EngineHosting is strictly providing shared hosting services to new clients. EngineHosting’s web site will be revamped in the near future to better reflect that, but visiting any section of EngineHosting’s hosting offerings outside of shared hosting will provide details about those services transitioning over to Arcustech as a service provider.
SImply put there is no old vs new companies, and they don’t focus on the same markets, and neither company has any affiliation with EllisLab or ExpressionEngine in any way (and have not for a few years now) outside the fact many of our clients use ExpressionEngine to power their web sites, and we provide hosting to many EE add-on developers, community web sites, and dev shops that use or focus on ExpressionEngine as a CMS of choice for their clients.
Thank you.