Thread

Hi there. I’m having problems sending mail from both the Communication tab as well as system messages (eg. the forgot password link).

When using the Forgot Password form I get the following message:

The form you submitted contained the following errors
  * Unable to send email at this time.

When using the Communicate tab I get:

Unable to send email at this time.
Debugging Message
Unable to send email using PHP mail(). Your server might not be configured to send mail using this method.

When I run email_test.php it’s successful, I get the email and I get the following message:

Email Test Script

No PHP errors were encountered, which indicates that PHP correctly attempted to send your email message.

If you do not receive the email it could be due to one of the following problems:

  * Your hosting provider might not permit email to be sent using PHP mail
  * The path to Sendmail is incorrect in your server’s PHP ini file
  * Your server does not have Sendmail configured correctly.
  * The recipient’s email server has spam blocking software which is incorrectly identifying messages send using PHP as spam

It’s set to use PHP in the email configuration page, but I get errors using Sendmail too. I really have no idea why it’s not working. I contacted the hosting company and they said PHP is working on the server. They also set up a script that is using Sendmail to send email and that is working.

Any help would be appreciated.

TonyGeer,

What version and build of EE are you using?
Are you using any extensions?

What kind of hosting environment do you have?

have you set a Return email address in your Email Configuration ?

Right, I went ahead and didn’t provide any of the useful info you’d need, sorry about that.

EE 1.6.9 Build 20100415

I have a bunch of extensions: LG Polls, Low Seg2Cat, Edit Tab AJAX, Login Redirect, MD Add Sitename, LG .htaccess Generator, Loq NoSPam, FieldFrame, Calendar, Edit Menu.

I’ve set a return email address in the Email config @domain.com that the site is hosted on. With regards to hosting, I don’t know much about the environment other than that it’s not Windows hosting.

What happens if you turn on Email Debugging?

CP Home ›  Admin ›  System Preferences ›  Email Configuration

Hi Sue, I do have on email debugging, that’s why I got the Debugging message when I used the Communicate tab 😊 I’m not sure if I’m missing something else?

Hi, Tony -

Have you checked with your host, regarding some of the points that email_test.php listed?

I’ll do that. It’s been very stressful dealing with these people as they’re local and I think they’re simply reselling hosting to the company without any sort of experience themselves. I had recommended that my client switch to EngineHosting but there were so many issues with their current host not being willing to do the transfer and everything else that was involved.

I understand. Please let us know what you find out.

Is it working now? I have the same problem. Jusing EE v2.1. but no communiction.

I’m not sure if they figured things out, I’ll find out.

Let us know what you find out. We’ll be here.

Hi Sue. After a few back and forths this issue is still unresolved. I sent you an email but I’m not sure if you got it. Would it be possible for anyone to log into the site and have a look around?

Tony,

What did you ask your host and what were their responses?

I’ve set a return email address in the Email config @domain.com that the site is hosted on.

Can you try setting it to an email address that isn’t the same as the actual site domain. Can you test with your own email?

I tried setting the Email Config as an @gmail.com email address and still got the error:

Unable to send email at this time.
Debugging Message
Unable to send email using PHP mail(). Your server might not be configured to send mail using this method.

The last response I got from the people who’re selling hosting to my client, who got response from the actual hosting company, is:

“We can confirm mail via php is working at the server, as you may know supporting 3rd party applications is out of the support scope, I suggest looking at the official documentation for your script and forums and see if something similar is covered.

Also you can let us know the full requirement list for the script to run so we can check things server side”

In this case I really have to agree that this is not a hosting issue. I have set up a form to test sendmail at :

http://www.ttma.com/formtest.html

this sends email via sendmail to you, another employee and myself. I have checked it and it works fine.

You can access the code on the server the formtest.html calls “email.php”

I hope this helps

(It didn’t)

Do you have access to email server logs? What kind of server environment are we dealing with here?