Thread

I’ve been experiencing this intermittent problem for a long time. When I try to update from within EE or on the public site the page hangs and then I get a blank page with this error: Error 324 (net::ERR_EMPTY_RESPONSE): Unknown error.

I had this with an older version of EE, updated to 1.67 and same thing. At times the page loads fine, but when it doesn’t it can go a whole day without loading. When I’m in the update page and save changes, the changes are registered even if the page doesn’t load. BUt on the public site it is extremely frustrating when I can’t get the page to load. Any idea what is causing this (I try clearing cache, using different browsers, etc. but the same).

donats,

What version and build of EE are you using?

Are you using any extensions?

When you say update, do you mean using the Edit or Publish pages?

What browser are you using?

The error appears quite a lot in a quick Google search. I don’t believe it to be an EE issue itself specifically. Even so the search doesn’t seem to show a definitive solution for this.

John Henry Donovan,

I’m using EE 1.6.7.. Not sure which build?

Yes by update I mean in the Edit or Publish pages. And also on the web. In terms of browsers, I’ve tried troubleshooting with several browsers, IE, Firefox, Google Chrome, and the blank pages occur with them all. As far as I know (I am not a tech guy really, but in charge of content editorial duties) I’m only using a few extensions.

I connect it to EE because I don’t get this problem with any other web pages. It’s only with the journal published with EE (Offscreen, http://www.offscreen.com) that I get the blank pages.

Thanks

donats

First off while maybe not directly related to your issue I would recommend upgrading to latest version which is 1.6.8

I’m only using a few extensions.

Which ones are they?

What kind of hosting do you have?

How much PHP memory do you have

While I didn’t experience the blank page it was quite slow browsing around.

John,

As far as I can tell (I’m really not a tech guy so bear with me!) I have 4 extensions
1)Custom Fields in EE Tags (v.2.1.4)
2) Multi Relationship (v.1.0.4)
3) Multi Text (v.1.0.7)
4) Template Management with images (v.1.0.0)

I am hosted by a company called iweb hosting (http://iweb.com/). I’ll call them to ask what type of hosting it is, but this might help. When I log into my site it is called “phpMyAdmin - 2.11.1.2” and it is a MySQL Server version: 4.0.24-log. This may mean something to you?

I tried to find out what my memory_limit was in the Rph info page in ADmin-Utility- but a search on ‘memory’ did not find anything with memory_limit assignation. Can it be somewhere else, or found under another name?

Somewhere in the link you sent me it described a similar problem and the server had to increase the memory on their end. I’ll call iweb and ask them about this.

Interesting that you found my site slow to browse in. I would like to fix that. Do you think it is related to the blank page issue? Thanks and sorry for my lack of precision in these technical matters. I would like to learn more….

Your host should be able to increase your php memory limit. You can find it by using the phpinfo() in the admin => utilities section of the CP.

Also, on the Extensions Manager page, click the big green button in the upper right hand corner, to globally disable your extensions. Does the problem persist?

John,

My server increased added the two following lines to my .htaccess files:

> php_value memory_limit 128M
> php_value max_execution_time 120

This seems to have fixed the blank page problem on the public website (http://www.offscreen.com) but I still get the blank page error when trying to update from the EE admin page (http://offscreen.com/update/). I’ve attached a photo of a print screen of the error message. Any ideas on why I am still getting a blank page in the admin section and what I need to do to fix this problem? Thanks.

donats,

Did you try disabling the extensions temporarily as Adam suggests?

Also, on the Extensions Manager page, click the big green button in the upper right hand corner, to globally disable your extensions. Does the problem persist?

Dear John. Yes I did, and it had no effect, still get the blank page. I should add -if this helps with the diagnosis- that even with the blank page the file is updated. That is when I open the file again after the blank page I see that the changes I made were put into effect. So it does do the update, but the blank page persists.

donats,

What browser are you using? Can you try a different one to confirm the issue does not lie there thanks.

I’ve tried Mozilla Firefox, Internet Explorer, and more recently, Google Chrome, all with the same result: blank page or “can’t find page” message.

donats, who are you hosted with?

A company called iweb technologies (http://iweb.com/).

donats,

Can you upload and run our Server Wizard please?

I did the test and everything was supported. I also emailed my server the requirements and they confirmed that all the requirements listed on are installed and configured on their Sebulba shared hosting server. So that isn’t the problem. I’m still getting blank pages, actually it has gotten worse. I used to get the blank page about 50% of the time but now it is all the time (from within the admin page). What next?