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I’ve spent the better part of 30 years practicing the art of drumming. It’s my golf, my dance, my martial art and my longest running romance. Like any great discipline, drumming includes those individuals who are recognized by their peers as being true masters. These people have devoted a good part of their lives to the study and practice of their art form and have much to teach the rest of us.

While surfing through some music videos this last week, I was reminded of three lessons I was first introduced to through music, that now play a role in how I define the customer experience.

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That is a great article, Kurt. Bravo.

As a musician I can relate very much. It just confirms my thoughts.
Thank you

Kurt,

The analogy to waiter is terrific and might apply to anyone in service business. What I like about your vibe here is that its client-focused. Thanks, David Harper

Super analogy Kurt. I’ve spent hours watching musicians play different stuff and trying (often in vain) to recreate the exact riffs and sound they produce. As you say they are true masters (artists?) and that’s who we always end up learning the best stuff from.

Signed - a bass player from England (another musician 😊)