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December 11, 2007 10:02am

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  • #16 / Dec 12, 2007 3:09pm

    thriva

    24 posts

    I thought my host had all the requirements for EE but then I began to wonder so I uploaded the Server Wizard, just to make sure, and navigated to that page and guess what I got…?  A blank page.

  • #17 / Dec 12, 2007 3:13pm

    Lisa Wess

    20502 posts

    thriva, can you set up a php info file and see if it works?  Here’s how:

    Create a blank file and call it phpinfo.php

    Edit it with your favorite HTML editor and put this code in it:

    <?php
    
    phpinfo();
    
    ?>

    Upload that to your server and visit it in your browser.  Do you get a blank screen or do you get some data? If the latter, look for “display_info” and tell us what that is set to, please?

  • #18 / Dec 12, 2007 3:42pm

    thriva

    24 posts

    I got a page… Yes… could send url if it would help.
    Didn’t find display_info.
    display_errors was set to On
    display_startup_errors was set to Off

  • #19 / Dec 12, 2007 3:50pm

    Lisa Wess

    20502 posts

    Ah yes, sorry, display_errors.  Ok, are you still unable to login? or view wizard.php?

    If you navigate by FTP to /system/utilities/dbtest.php and download it - can you fill in the variables at the top, upload it, then visit that in your browser and let us know the results?

  • #20 / Dec 12, 2007 4:04pm

    thriva

    24 posts

    Results were:

    A connection was established to your database server

    Your database was selected.

  • #21 / Dec 12, 2007 4:06pm

    Lisa Wess

    20502 posts

    Ok, can you try re-uploading wizard.php, make sure you’re uploading as ascii, and see if it displays the wizard?

  • #22 / Dec 12, 2007 4:10pm

    thriva

    24 posts

    Blank page I’m afraid.

  • #23 / Dec 12, 2007 4:18pm

    Lisa Wess

    20502 posts

    Ok, can you try one more thing?  FTP in and delete the copy of wizard.php that is on the server.  Now, download a fresh copy from our requirements page and upload the fresh copy.  We want to make sure that there is no problem with over-writing the file, which is why we’re nuking the one on the server first.

    Let us know if that turns up a result =)

    Also, can you create a test file, call it test.php, and put this in it:

    <?php
    
    echo "Hello World
    ?>

    and visit it in your browser - do you get a blank screen, or an error?

  • #24 / Dec 12, 2007 4:33pm

    thriva

    24 posts

    Ah… I see you missed out the closing speech mark which resulted in:
    Parse error: syntax error, unexpected $end in /bla bla bla/test.php on line 4

    wizard.php still gets a blank page.

    There are 2 files in wizard.zip.
    I’ve only been uploading wizard.php… should I be uploading ._wizard.php also?
    Looks sparse and weird inside ._wizard.php so I didn’t bother.

  • #25 / Dec 12, 2007 4:48pm

    Lisa Wess

    20502 posts

    Ok, yes, we were trying to force errors to make sure that they were being reported correctly.

    wizard.php should not result in a blank page - on the server, is it reporting at higher than 0 bytes?

  • #26 / Dec 12, 2007 4:50pm

    thriva

    24 posts

    21.7KB

  • #27 / Dec 12, 2007 4:52pm

    Lisa Wess

    20502 posts

    Can you open up wizard.php and make sure there are no blank lines before the opening <?php statement or after the closing ?>, please?

    If that still does not work, can you please email FTP details to me? I’ll need:

    FTP URL
    ID
    Password
    Path where EE is installed.

    Thanks!

  • #28 / Dec 12, 2007 5:23pm

    thriva

    24 posts

    No blank lines.
    I’ve sent you the information you requested.
    Cheers

  • #29 / Dec 12, 2007 5:24pm

    Lisa Wess

    20502 posts

    Ok, I’ll have a look at it this evening and see if I can spot anything. =)

  • #30 / Dec 12, 2007 5:36pm

    thriva

    24 posts

    Thanks!

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