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UK Web Host Recommendations for EE sites?

August 14, 2007 7:05am

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  • #1 / Aug 14, 2007 7:05am

    sm9

    352 posts

    Hi there,

    We’re looking for some a new UK web host for our current and future ExpressionEngine sites and just wanted to know if anyone has any recommendations here?

    The host we’re using at the moment doesn’t seem to have PATH_INFO working so it’s causing us a few issues with our URL’s in EE and the side effects this has, not to mention a few reliability issues.

    Although we’ve been told Media Temple and Engine Hosting are good, we’d prefer to stick to a UK web host.

    Someone recommended 1&1;but has anyone used these for an EE site?

    Any recommendations appreciated.

    Thanks,

    Ste

  • #2 / Aug 14, 2007 7:23am

    Daniel Walton

    553 posts

    I’ve used United Hosting a fair few times, very happy with their service, and the support is top notch.

    I’ve also used 1 and 1. Service isn’t as good, and their support is non-existant.

  • #3 / Aug 14, 2007 8:21am

    Mark Bowen

    12637 posts

    Hi there Ste,

    Depending upon how high usage your site is going to be and how much space you need then I can talk about two options for you :

    The first is 34sp - (http://www.34sp.com). I have used them many times and their support is very good. Admittedly in the past there have been a couple of issues with sites going down due to their internet path but nothing ever major and they are very very quick to fix things. If you need mega amounts of space (anything over 500MB) then it could start to get costly though.

    Another host that I have literally only in the past month started to use is http://www.heartinternet.co.uk

    I am only using this for a non-major site but nothing has gone wrong yet, support as of yet has been exceptionally fast and you get a very large amount of space. I am on the business plan for £129.95 a year and this comes with unlimited web space and also bandwidth.

    Depending on your needs though one of these might help.

    Hope this helps.

    Regards,

    Mark

  • #4 / Aug 15, 2007 10:29pm

    sm9

    352 posts

    Hi butcher & Mark, thanks for the recommendations.

    I’ll take a look at all three. The company we’re using at the moment is actually just a reseller and they seem like a bit of cowboy outfit. I’d like to move to a company that have full control of their server environment and don’t upgrade/downgrade server software on a whim or without notice, like we’ve had to put up with.

    Thanks, and I’ll keep an eye on this thread for any more recommendations too.

    Ste

  • #5 / Aug 17, 2007 2:52pm

    Rob Allen

    3114 posts

    Have a look at http://www.clook.co.uk as well - they’re in the middle of revamping things at the moment, so aren’t accepting new customers right now but are due to “reopen” very soon. Top notch support, there used to be a standing joke on their support forums about who had had the fastest support ticket reply which was something like 20 seconds!
    They keep you posted about everything that’s going on including server/software upgrades, planned downtime and the rest of it. Nothing is too much trouble for them.

    I host most of my clients sites there including a few who ran EE and there were no issues at all.

    Another one to look at is http://www.flump.net - not used them but were my second choice to Clook

    (PS - 1and1’s servers are in Germany so not good for UK specific SEO! Their telephone support seems to be run from the Phillipines - if you speak to the infamous “mike” good luck to you!)

  • #6 / Aug 17, 2007 4:01pm

    Joobs

    362 posts

    I have found http://www.vidahost.com/ and http://www.register1.net/ to offer very good support etc.

  • #7 / Aug 18, 2007 3:23am

    Magnus Wester

    38 posts

    I like studying the speed comparisons at HostingSpeeds. I can’t vouch for their quality, but what I believe I see is that from a pure performance perspective it really matters how the host connects to the Internet backbone.

    I was looking for an Australian hosting company but found that the world’s fastest webhosts are often located in Belgium and the Netherlands, close to an important “Tier 1” router I guess.

    Once again you may dispute the value of this service, but judging from its UK table I’d advise you to go with Media Connective if you want a fast server. It is the 7th fastest host for UK visitors and the 8th fastest host overall for global access.

    Note that HostingSpeeds only lists hosts that carry their seal on the front page, so some of the best ones are hidden.

  • #8 / Aug 18, 2007 9:36am

    sm9

    352 posts

    Thanks for the extra responses. One thing that is surprising me is that I’ve never heard of any of the recommended web hosts at all! I started this thread expecting to get some positive feedback on some of the more popular and larger web hosts, but this doesn’t seem to be the case.

    One thing though, I’d much rather deal with a web host that wasn’t a ‘bedroom based re-seller’ as that’s what I’m with at the moment.

    I’ll keep looking at these recommendations and we’ll hope to make a decision in the next week or so. I hate moving hosts as it’s so much hassle, but needs must…

    Thanks,

    Ste

  • #9 / Aug 18, 2007 3:16pm

    JT Thompson

    745 posts

    Here’s one thing to know.

    As a hosting company owner (not uk based) i see these questions alot. The one thing you want to be very critical is any host that says ‘unlimited bandwidth and/or server space’ because it’s simply not true.

    Here’s the bottom line and I hate that hosting companies avoid this so badly. There is no such thing as unlimited anything. It all costs. What you’ll find is those companies that offer that claim it’s true. But they’ll also say in their ToS that 1. they can cancel you at any time for any reason, or 2. that your restricted on resources (this is the most common).

    The thing is, you’re restricted to the amount of CPU/RAM usage they feel is fair. a busy site thats running vBulletin is going to see a lot of MySQL usage and that can run the RAM usage up fast. If you are uploading gigs and gigs of data the assumption is that you’re also going to be using a substantial amount of system resources. What most companies will say somewhere burried in a ToS is that you cannot use more than X% of the total system resources on that machine. You’d be hard pressed to do any huge uploads or use big bandwidth without going over those numbers too.

    That’s a common tactic in advertising and I think it’s a really bad way to do business. It’s lying in reality because you are not really unlimited. Think about it. bandwidth costs money. so does hard drive space. Now, to a host that’s somewhat inconsequential because the real bear is system resources. Big companies have large clusters which have tons of space, and bandwidth is dirt cheap now. But don’t be fooled. Nothing it ever unlimited in the hosting industry.

    Now, I should also say that a company that says this isn’t always a bad place. In this industry it’s VERY competitive and people (just like they should) want the best deal. So sometimes good companies use bad tactics and it’s a shame.

    You get what you pay for in most cases. The truth? You will probably find much better service from a company that has a somewhat small cap. 1 or 2 gigs of space is a LOT in reality.

    The other thing to recognize. Any company offering these crazy limits are also very easily affected by overselling. In this business you will find that 99% of the customers use almost no space, and very little bandwidth. Well the business model knows this. so a good company will know that of all their customers the average uses X% of the space on the drives. So if that percentage is really low they can sell much more space than they actually have. That’s really the only way we can stay in business. NOBODY in hosting sells only what they give. otherwise you’d go broke. It’s just like the airlines. They know that 90% of booked passengers show up. So they can actually sell a flight to 110% because based on their averages they will still fill the plane up. Same process with hosting. But those companies that offer ridiculous space and bandwidth limits are much more susceptible to overselling higher than normal.

    Do your research with this stuff. Dreamhost is a great example. they offer insane amounts of space and bandwidth. But I can’t count how many customers they sent me because as soon as your site starts getting busy and uses a lot of resources (CPU, RAM Etc) they get cut off and cancelled.

  • #10 / Aug 18, 2007 8:28pm

    Rob Allen

    3114 posts

    Nice comprehensive summary JT!

    Thanks for the extra responses. One thing that is surprising me is that I’ve never heard of any of the recommended web hosts at all! I started this thread expecting to get some positive feedback on some of the more popular and larger web hosts, but this doesn’t seem to be the case.

    Quite often the bigger a business gets the more distant they get from their customers, and they get bogged down with satisfying investors and accountants rather than the people that really matter - their customers! Most of the” well known” hosts are highly visible because they have huge advertising budgets or rely on affiliate schemes to increase their customer base.

    Personally speaking I tend to avoid big companies, and side with small/medium sized companies that rely on reputation and service for their customers rather pricing or gimmicks. “The right price for the right product from the right company” is my motto here!

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