Thread

I recently upgraded to 2.8.1 and now the Forgot Password functionality doesn’t work.

The URLs in my Forgot Password emails look like this: http://www.domain.com/{some_code}/reset_password?&id;={reset_code}

But that results in a 404 page. I am using .htaccess to redirect this URL to the old format:

http://www.domain.com/?ACT=12&id;={reset_code}

This seems to work, but now I am getting “The ID number you submitted does not appear to be valid. Please check the link you followed.”

The {reset_code} corresponds with the code found in the exp_reset_password table, so it should work.

I still have this problem. Is there anyone who can help me with this?

We resolved this. I did the following three things: (1) upgraded EE to 2.9, (2) the User module needed to be upgraded to the lastest version, and (3) we were using a Master Config file that had a line that randomized the member trigger word. That line needed to be removed. Now the Forgot Password functionality is working again.