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File Upload Issues

March 19, 2013 12:16pm

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  • #1 / Mar 19, 2013 12:16pm

    salandra

    39 posts

    Hi All,

    I am trying to allow my admins to upload larger files into their posts +/-50mb. I have updated the php.ini file on my server to allow up to 75mb files and made sure that in my upload prefs in EE I allow up to 55mb, however when I attempt to upload a file (<50mb) I get the following “An error was encountered. You are not authorized to access this page”.

    What does this mean is there a setting I missed or is this just a poorly identified error that means something else.

    Any help would be appreciated.

  • #2 / Mar 19, 2013 12:34pm

    Rob Allen

    3105 posts

    make sure your admin member group has permission to upload to the relevent folder,and that file type is set to Any (See file uopload preferences)

  • #3 / Mar 19, 2013 12:44pm

    salandra

    39 posts

    Yes admins have full permission and the file type is set to any.

  • #4 / Mar 20, 2013 3:59pm

    Rob Allen

    3105 posts

    Hmmm, that’s a stinker:

    Is the php.ini syntax correct?
    Is the upload folder writable?
    Is there enough disk space on the hosting account, or does the host impose file size limitaions?

  • #5 / Mar 22, 2013 9:08am

    salandra

    39 posts

    total stinker

    I have confirmed the syntax and that the folder is writable and I have oddles of space on my server. I guess it’s time to elevate this to the next level of support. I’ll check with the host one more time.

  • #6 / Mar 22, 2013 3:18pm

    ACP Webmaster

    15 posts

    I was having a different issue with the FileManager when invoked by the upload image button. I recopied the themes folder from the distribution of EE and the problem resolved.

  • #7 / Mar 22, 2013 5:13pm

    salandra

    39 posts

    Advice for the host was to check the time at which the server can timeout on an operation - the “max_execution_time” in the php.ini -  which would make sense on a really large file. I intend to try that next and I’ll report back.

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