Thread

Wow, I contacted sales via email with a question on how to set up support for a license purchased prior to the change over. I emailed them at 1:25 pm on Wed the 28th of Nov.

I have still not heard back from them.

#weak. And yes, the spam is back. But at least we can turn text pink, so there’s that.

I have already quoted clients for EE so unfortunately i am forced to buy two more licences at the full rate despite our loyalty to the project for some years.

After getting over the increased cost I went to purchase 2 more licences only to find it was almost impossible to get through the checkout. 

Still not been able to purchase and they add support automatically to the basket which I find presumptuous!

Overall bad experience.  Looking forward to blocks CMS becoming available in the new year!

2 emails into sales now. One on Wednesday, and one this Monday, and still nothing from Ellislab.

I think they are ignoring the small shops. This sucks.

I get it. We all get it. They have to make money. Don’t we all?

But to say, “Here’s the product - for better or for worse, bugs and all, etc - and btw, if you want us to support our product you have pay still more” seems like a bit much.

Imagine if Ford came out at said that. How many people would buy a Ford still?

That said, this seems to be indicative, at least to me, of a bigger broader problem…The documentation is iffy and forums are not a reliable way to organize a knowledge base. It’s also not exactly fair that EL is hoarding the information. If I pay for problem X then publish that solution for all to see. Its been paid for.

I’m not against anyone making a profit. But I don’t understand how they intend on making a profit if fewer and fewer people are using it. As a matter of fact, with this new model it’s in their best interest to push out a buggy product. Then people will have to buy support. This alone is not a good sign, eh?

I love EE. But this pivot is disappointing. I hope there are some adjustment made.

p.s. I want to add that the simple work about is to just get clients to make their EE purchase directly in their name. And then use that “first purchase” for the 3 free months. And so on. And so on. This especially makes sense if there are no longer any volume discounts. If ultimately my client is going to own the license then they can make that purchase and I’ll piggy back my questions on a license by license basis. Inconvenient but hardly the end of the world.

I used to recommend EE to clients and other designers/devs. Not anymore. I have a lot invested in using EE, but I’m on the lookout for a new CMS.

Just had the unhappy experience of purchasing a new license for a client site and not seeing any volume discount.  I’m not sure I can keep happily pushing EE to clients, it’s getting harder to see the benefit over WordPress for the bulk of the sites I build.  What a bummer!  I love EE, but the mutual loyalty seems to be gone!

I just want to weight in on the changes. I’m okay with paying for *premium* support, but bugs and other issues should be supported regardless of whether a support agreement is purchased. Email support (normal turnaround) should be included in any product for at least some time (90 days, 1 year) after the license purchase.

And doing away with the volume discount is a big turnoff for us… we’ve already been doing more WordPress projects, and now I’m sure we’ll be steering even more clients to WP where possible.

It’s kind of like you’re turning your backs on the developers who helped make EE so popular.

Kind of disappointing…

I just looked in our account and we’ve purchased about 30 licenses. Even at the discounted rates, that’s thousands of dollars over the last few years.

Oh well…

I really am surprised there isn’t more talk about this on the forums - for a small operation like me, those volume discounts are HUGE… and I too have been asked by clients to look into more WordPress, but have been setting that aside because I love EE so much. But honestly, if I’m not getting any cost/time rewards from EE, it’d be stupid of me NOT to be investigating WordPress more.  I was hoping I’d see a lot more of a “what the…?” reaction from the dedicated EE users to perhaps get Ellislab to re-think removing the volume discounts.

Surprised here as well - repeat customers have a lower overhead for any company so a volume discount should be standard.

With so many people loving WordPress (and with the superb new ‘responsive’ templates WordPress have available), it’s difficult to convince clients to pay $300 for EE.

I am astonished they have done this and believe it to be the wrong decision. Maybe when they check the bottom-line figures after 12 months they will see that offering a volume discount makes more sense.