Thread

Hello,

I’m not sure why but my EE site is down. I didn’t make any changes over the weekend and as of this morning all front-end template pages are down. I’ve contacted Media Temple and made sure it is not a server issue. I can still access the back end EE CP.

What are the troubleshooting steps for this?

Site: http://www.leanoutapp.com/

1. Version number of ExpressionEngine: v2.4.0 - Build: date 20120123
2. Recent changes to ExpressionEngine: Text changes to a template page
3. Recent changes to server: none
4. Add-Ons that might be effecting things, even a list of your Add-Ons if you would like.

8 Blacklist/Whitelist Blacklist and whitelist module 3.0.1 Installed Remove
32 Channel Channel module 2.0.1 Installed Remove
2 Code Pack Support and utility module for Code Packs. 1.2.0 Installed Remove
34 Comment User commenting system 2.2 Installed Remove
15 Discussion Forum Discussion Forum Module 3.1.2 Installed Remove
8 Disqus Synchronizes Disqus comments with EE Comments—Not Installed Install
22 Email User Email Module 2.0 Installed Remove
20 Emoticon Emoticon (smiley) module 2.0 Installed Remove
4 Facebook_comments Facebook Comments 1.0 Installed Remove
28 File File module—Not Installed Install
14 FireMail Email manager and tracker 1.8.1 Installed Remove
3 Freeform Open-ended form engine 3.0.6 Installed Remove
12 Geofinder Location based searching for entries or members 2.1 Installed Remove
13 HelpSpot EE manager HelpSpot API utility for ExpressionEngine 0.2 Installed Remove
33 IP to Nation Utility for associating IP addresses with their country 2.3 Installed Remove
25 jQuery jQuery Module 1.0 Installed Remove
38 Mailing List Mailing List Manager 3.0 Installed Remove
21 Member Member management system 2.1 Installed Remove
9 Membrr Sell subscriptions on your site. 1.73 Installed Remove
36 Metaweblog API Metaweblog API Module—Not Installed Install
30 Moblog Moblogging Module—Not Installed Install
6 Mountee Enables the Mountee interface to ExpressionEngine 2.1 Installed Remove
7 NavEE Simple Navigation, Made Simple. 1.2.9 Installed Remove
11 owner coach user registration owner coach user registration 0.0 Installed Remove
23 Pages Uses Channel Entries to make Static pages—Not Installed Install
24 Query SQL query module for templates 2.0 Installed Remove
19 Referrer Referrer tracking module 2.0 Installed Remove
5 Register Page Redirection This module will check if the register page is coming chagify 1.0 Installed Remove
29 RSS RSS page generating module 2.0 Installed Remove
17 SafeCracker A better way to create Stand-Alone Entry Forms. 2.1 Installed Remove
35 Search Search module 2.1 Installed Remove
16 SEO Lite One calorie SEO module, no sugar added! 1.3.5 Installed Remove
37 Simple Commerce Simple, Flexible Commerce Module—Not Installed Install
1 Stand-alone member register Display members registration form within EE templates 2.2 Installed Remove
27 Statistics Statistics display module 2.0 Installed Remove
26 Updated Sites Allows other sites to ping you.—Not Installed Install
10 User Brings EE Template Functionality to EE’s Built In Member abilities 3.3.4 Installed Remove
31 Wiki A Powerful, Integrated Wiki module—Not Installed Install

5. When did you start noticing this: This morning

Hi chrisstroud,

Try to clear your EE cache and synchronize any templates and file folders. Then see if that works.

Mike

Thank you Mike for the recommendations but those did not work.

I found something new. Only http://www.leanoutapp.com is not working, which is a MSM site (not primary). For example, I have users who can still sign in here (leanoutapp.com/signin) and use the members only area.

Thoughts?

This has been fixed. It was the SEOlite module acting up.

Hi Chris,

I’m glad you were able to whittle it down!

If you have any other questions, please let us know!

Cheers,