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Big problem.

November 09, 2012 6:33am

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  • #1 / Nov 09, 2012 6:33am

    jackal

    2 posts

    Hi,
    I purchased a commercial license for Expression Engine on the 23rd October.

    My developer has left out of the blue and I have no idea where he has gone. This has caused deep frustration and a big problem. I have been looking for someone else to help with my site and set up EE.

    I have found a new developer but they are not back from holiday until 27th November.  He doesn’t even know if he can use Expression Engine until he takes a look at it on his return from holiday. My site is not online, therefore, I am asking if I can please have a grace period and start my 30 day trial on the 27th November rather than sending an email today asking for a refund?

    I have sent the same message with my order id through the ticket system.

    Many thanks.

    Gary

  • #2 / Nov 09, 2012 10:00am

    Shane Eckert's avatar

    Shane Eckert

    7174 posts

    Hey there jackal,

    I am really sorry to hear about your trouble here.

    I am glad that you have emailed us directly. Let’s go ahead and continue the conversation there.

    Cheers,

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