Thread

Hi there,

I’m running into a situation with email that I can’t figure out. 

1) I went into Admin > Email Configuration and entered in the settings I wanted.
2) When I go to Tools > Communicate, I am able to successfully send out a test email

But…

3) When I go to Members > Register Member and create a new member, that new member never receives an email notifying them of their new account.

Is there a preference I need to adjust in order for emails to be sent out when I create new members?

(Note: For this site, the only way new members will ever need to be created is by having them manually entered by a Super User.)

Thanks for any help,
Clay

Hey Clay,

Welcome to the forums!

By default, the only way a member will receive a registration email upon registering, is if they need to activate their account via email.

Aside from that, you can’t trigger emails to be sent on member registration.

The add-on, MX Notify Control, however, does offer this functionality, and should do what you’re looking for.

Does that work for you?

Thanks!

Perfect—thanks for the help, Kyle.

Hey chpreheim,

I am glad that Kyle was able to help you!

If you need anything else, please just let me know by opening a new thread.

Cheers,