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New license purchase, credit on site licenses

August 14, 2012 5:21pm

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  • #1 / Aug 14, 2012 5:21pm

    Good afternoon,

    We have a licence for Expression Engine and we’re using the Multi-Site Manager. We’ve already developed 4 sites on this install and have purchased the licenses for two more. However we are running into problems with the limitations that MySQL has around the number of columns for custom fields, which then by extension limits EE. It is looking like we’ll have to purchase another install of EE, to run likely 3 of the total 6 sites.

    We’re a non-profit Canadian organization (Canadian Paediatric Society). My first question is can we get a credit for the additional purchased licenses (for 3 sites, above the original 3 that came with the MSM purchase) toward the purchase of another install of EE?

    I can be reached at .(JavaScript must be enabled to view this email address) or alternatively I’ll follow up here.

    Many thanks for your help.

    Christine

  • #2 / Aug 15, 2012 10:15am

    Dan Decker

    7338 posts

    Hi Christine,

    I am sorry you’ve bumped into these limits. It is certainly frustrating!

    Be on the lookout for an email from EllisLab and we’ll get you taken care of!

    Cheers,

.(JavaScript must be enabled to view this email address)

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