So I’m watching / listening to this video of James Mathias’s talk at ‘Made by Few’ that Rick Ellis posted on twitter.
http://vimeo.com/39394380
This is such a great and inspiring video, with some amazing advice that everybody needs to be reminded of every blue moon.
I suggest that every customer here watch this.
Running a business is very difficult thing to accomplish successfully.
I repeat; to accomplish “successfully”... ANYBODY can start and run a business.
But it takes passion and the right people to do so professionally, profitably and with the ability to support a family and client base ( those who rely and depend on your expertise and services.)
At the foundation of any ventures is a trust relationship between vendors, suppliers, customers and every other element in between.
Trust that support, quality, response time, fair & competitive costs, professionalism and a mutual desire to succeed TOGETHER will all align perfectly.
Sometimes that doesnt happen perfectly and one of these dependencies hits the ground face first…... But we shake the dust ourselves, stand up, lick our bruises and continue on.
As I have been reading these forums the past few months I notice a lot of frustration and sometimes negativity towards EL… and in some cases that can be fully and totally justified.
However I want to remind our community that there are real people on the other side of these forums.
People with children, pets, church communities, board game addictions, personal problems in there own life, and closets full of computers that their loved ones beg them to clean out.
People like you.
We all rely on each other for our businesses to work, succeed and grow.
Each one of is at some point a vendor or contractor to a client, and then reliant on the vendor(s) of the tools we choose to do the job with, boss of the employees or consultants we manage to get ‘er done, and sometimes account or chief crow eater if something goes wrong.
Through all of that, keep perspective of the small team that supports and builds what really is a great product ( otherwise you wouldnt use it right ).
And remember that the end of the day; their success and ability to make better tools for you to use is also reliant on YOUR success.
So even though you may not get a response back immediately, or you’re still getting that error that makes no sense & your client is blowing up your phone… remember… these guys & gals are in it with you.
It’s easy to lose that perspective when you’re frustrated, tired and just want something to work.
Take a moment to look through the company & get to know the team at EL if you haven’t ever taken the time to do so.
http://ellislab.com/company/team
Thanks all.