Thread

Hi there,

I have a SafeCracker form with 3 required fields in an EE 2.5.2 build. However, when I enter information correctly in each field and click submit, I then get the errors saying that each field is required, despite completing them.

The form is as follows;

{exp:safecracker
 channel="contact_us"
 dynamic_title="Enquiry from [cf_contact_us_name]"
 id="contactus"
 return="contact/thank-you-for-contacting-us"
 datepicker="no"
 error_handling="inline"
 include_jquery="yes"
 class="grey"
 logged_out_member_id="1"
}
<fieldset>
<legend>Drop us a line</legend>
<ul>
<li><input type="text" name="{cf_contact_us_name}" id="{cf_contact_us_name}" placeholder="Your name"><span>*</span>
{if error:cf_contact_us_name}<span class="error">{error:cf_contact_us_name}</span>{/if}</li>

<li><input type="text" name="{cf_contact_us_telemail}" id="{cf_contact_us_telemail}" placeholder="Your email or telephone"><span>*</span>
{if error:cf_contact_us_telemail}<span class="error">{error:cf_contact_us_telemail}</span>{/if}</li>

<li><textarea name="{cf_contact_us_enquiry}" id="{cf_contact_us_enquiry}" placeholder="How can we help?"></textarea><span>*</span> {if error:cf_contact_us_enquiry}<span class="error">{error:cf_contact_us_enquiry}</span>{/if}</li>
<li><button class="button" type="submit">Send</button></li>
</ul>
</fieldset>
{/exp:safecracker}

The strange thing is that this worked on a previous development server and now I have moved it to a production server it no longer works.

I also had an issue with Disallowed Key Characters but resolved that using the fix at https://support.ellislab.com/bugs/detail/16909.

Grateful for any help with this.

Hey Neil,

This sounds really similar to this 2.5.2 bug aside from the fact that you do not have a file required here.

Is this all of the form, or is there more that you just set aside for the example?

Please let me know. This sounds like a similar bug.

Cheers,

Hey Shane,

That’s all there is to the form.

Regards,
Neil

Hey Neil,

Okay, so I tried a form without the fieldsets. The more “traditional” form method if you will. That works with no issues for me.

I then tried with your example and I get the same results. It seems to be a bug, though I wonder why it worked on one server for you and then not another.

Can you double check your development server and see if they are identical? Anything that’s different I would be interested in knowing. The fact that it worked on one server but not another, including mine, makes me want to hold off on filing a bug for now.

Thank you,

Hey Shane,

I just double checked my development server and it seems that the form isn’t working there either. I remembered the last time I checked it was before I upgraded to EE 2.5.2.

Hey Neil,

Yay for sanity!

So this is a bug. You want to file it? If not, I can do it and then you can comment on it to stay up to date on the progress.

Looks like this bug is present only if you use the fields.

Cheers,

Hey Shane,

That would be great if you can file it. You might be able to write it in a more logical way for the guys to fix. 😊

So is the solution to write the fields using the safecracker tags instead of standard html inputs like I have used?

Hey Neil,

Yes, it worked for me. Can you try that and see if it fixes it?

I will hold off on the bug just to make sure.

Cheers,

Thanks Shane. Seems to be working now. Would be good to get it working like I had before, particularly for html5 elements like placeholder.

Hey Neil,

Thank you for confirming. Appreciate all your help with this.

Bug has been filed and hopefully it will be addressed very soon. Please comment on the bug to stay up to date with the fix and any quick fixes the Devs might put in there.

Is there anything else I can help you with?

Cheers,