Hey Mike!
1. I assume there is usually more than one way to skin a cat in working with EE. How do I indicate to support that I’d like to wait and see if somebody else has maybe a more applicable response before the thread is closed?
Indeed, that’s really the best and sometimes most frustrating thing about ExpressionEngine - ask half-dozen devs how to solve a problem, you’ll get half-dozen answers, all correct 😊
We really won’t close a thread unless you “OK” it, or it has come to an obvious conclusion. Sometimes we get that last bit wrong, but we are human and make mistakes.
If you would like to have more of a discussion, we can move threads to forums that aren’t in the active Support queue.
2. How long do I wait for a response before I assume that my post is not going to get a response? And do I then start a new thread with the same question/problem re-stated in a different way?
If you post a question or technical issue to the Support Forums:
ExpressionEngine 2
or
ExpressionEngine 1
You should receive an initial response within 48hrs during the US business week. Once you have an initial reply, we try to keep followup replies in that same window. Again, sometimes we fall short, but if you have an active request in either of those forums, you will receive a reply.
3. How do I indicate to support that the thread can be closed as far as I am concerned.
Just say so. Or if you prefer to keep it open for discussion we can move it to Community Help or Development and Programming as appropriate.
4. If I have a problem related to a past thread, do I go back and try to open the thread or do I start over?
Well, there’s really no way for you to re-open a request. If you find a thread in one of the Support Forums that is unresolved and fits your issue, you can respond on that thread and it will return to the queue. If you need to create a related issue to a closed thread, you can do that too and it will show as a new thread.
It is still a really good idea to give as much context and information as possible, either with a new or related thread. Having as much in the thread as possible is the best way to help us help you!
Please, let me know if you have any further questions. We are here to help, answer questions, give advice and banter. We really love what we do, and that’s not hyperbole. If we ever fall short, feel free to call us out.
Cheers,