Thread

Forgive the double post, but I am worried that my support request re PHP errors in the control panel may have gone unnoticed somehow.

It’s a fairly urgent issue for me and the client, which I posted a while ago, and has slipped down to page 3 without a response.

(Didn’t want to update the original post as I think I recall being told a while ago that this could cause it to be de-prioritised?)

If I didn’t provide enough information, or there is some other problem with my support request, please let me know.

Hello zackmorgan,

Let me assure you that your post is not going unnoticed. I am very sorry if you felt that way, we are working hard and doing our best to get to all the tickets in a timely manner. We aim for as quick as possible but sometimes it may take a day or two to get back to you due to the volume of cases.

As I mentioned, we respond to the threads in the order they arrive. That means we will get back to your ticket. And please know that threads are no de-prioritised in any way, that information is incorrect. 😊

Your issues are important to us Zack, we just need to be fair and get to all the tickets that come in. You did provide a good amount of information and in fact did all that you needed to do.

Hang tight and we will get to you as soon as we can!

Cheers,