Thanks! Two questions first:
1. How do I back up EE?
2. What if I don’t know how to make an FTP username and password? I’m using something that was sent to me since I wasn’t involved in any of the purchasing of the webspace or platforms we’re using.
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December 11, 2011 1:27pm
Subscribe [2]#16 / Jan 13, 2012 2:22pm
Thanks! Two questions first:
1. How do I back up EE?
2. What if I don’t know how to make an FTP username and password? I’m using something that was sent to me since I wasn’t involved in any of the purchasing of the webspace or platforms we’re using.
#17 / Jan 16, 2012 8:48pm
Hi Thambos,
To back up your EE install, you’ll want to copy the files to your local harddrive and most importantly make a backup of your database. You can do that via phpmyadmin which most hosts have installed - If you’re not sure about that your host should be able to help you make a backup there.
Your host would also be able to help you create a new ftp user and password.
Sean
#18 / Jan 24, 2012 7:33pm
Hi Thambos,
Here’s one more follow-up as we still haven’t received an email back from you. Are you still experiencing this problem?
Sean
#19 / Feb 05, 2012 1:48pm
Yes but I don’t know how to back EE up because I don’t know anything about PHP or how to make a new FTP login because I didn’t set this up, it was set up before I started, so I can’t follow through on the steps required before sending back the authorization form.
Is there anyone that can help over a phone or IM? Or who can test this code on one of their pages or tell me what pages to copy/paste the code from? Or what if I send screenshots? I don’t know what to do anymore. Frankly I’m to the point that I’m looking for something easier than EE because I can’t get anything streamlined in a way that makes it easier for me and definitely not a way that makes it easy for our members who submit content. I guess we’re only using EE because a former member set us up but then they moved.
I just sent an email to find out who our host is but if there is any way to do this using what I know how to do that would be great. I’m also having problems with another extension (Login Redirect) that’s WAY more pressing than getting this one fixed, and since I work part-time it might be another week or two before I can find out how to back EE up and get back to you.
#20 / Feb 07, 2012 8:24pm
Hi Thambos,
I have notified Kevin Smith about this thread and he’ll be contacting you directly, via the email address you have associated with your account here, to help you resolve the problem.
Sean