I’m having an issue with a few of my safecracker forms that I’m really hoping you can help with. I’m running EE 2.3.1 and I have a safecracker form that allows guests to submit team information into one of our channels. Occasionally, when someone fills out the form and then hits submit, it just reloads the safecracker form page and blanks out all of the fields they just filled out. Nothing is actually submitted, the user isn’t taken to the return page. This has happened to some people multiple times in a row and it never works for them, but for others they have come back to it the next morning and the submission works just fine. I personally haven’t been able to recreate this issue, but others in our office have.
I have the user session type set to cookies only and have the safecracker module settings set up to allow guest submissions.
This form is extremely important to our organization right now, so I’m hoping to figure out what’s going on as quick as possible. It’s a long form and people are losing a lot of time trying to fill out the form over and over again.
Have you seen this issue before? Any help you can provide me in tracking this down?
I have a lot of validation rules in the safecracker code, but here’s the complete safecracker tag if that helps. I can post the entire form if need be.
{exp:safecracker channel="team_information"
class="appnitro" id="team-information"
logged_out_member_id="##"
status="closed"
dynamic_title="School Name [team_year] - [team_conference] Football"
secure_action="yes"
secure_return="yes"
preserve_checkboxes="yes"
return="temple_group/template"
rules:submitter_email_address="required|valid_email"
rules:team_school_city="required"
rules:team_school_zip_code="required"
rules:team_school_phone="required"
rules:team_district="required"
rules:team_school_current_enrollment="required"
rules:team_colors="required"
rules:team_mascot="required"
rules:team_head_coach_name="required"
rules:team_head_coach_college="required"
rules:team_head_coach_home_phone="required"
rules:team_head_coach_cell_phone="required"
rules:team_athletic_director_name="required"
rules:team_athletic_director_phone="required"
rules:team_principal_name="required"
rules:team_superintendent_name="required"
rules:team_supt_principal_phone="required"
rules:football_player_info="required"
rules:team_manager_trainer_stat="required"
rules:team_season_games="required"
rules:team_playoff_games="required"
rules:team_district_place="required"
rules:team_record="required"
rules:team_state_appearances="required"
rules:team_state_years="required"
error_handling="inline"}