Thread

Hoping for some guidance:

I’ve just added a channel, and find that users who have subscribed to receive email notifications when adding comments (checked notify_me checkbox) are not receiving notifications.

- Notifications are being sent in other channels to the same users. So it’s not an email problem or a specific user issue.

- this is not a spam/black-list issue since i’ve tested by setting the user’s email to my own

- in CP, i can validate that users are subscribed in Member -> “View Subscriptions”. So the database is infact showing their notification requests.

- I’ve checked the settings in Admin -> Channel Admin -> Edit Preferences for this channel vs. other channels.

This channel differs from other channels only in this way: It uses SafeCracker on front-end, where the form is open to general public and all entries are assigned to one member_id. SafeCracker module for this channel is configured like this:
- Default status = none
- Allow guests to post entries = yes
- Set the member_id to use for guests = 7
- Require captcha for guests = yes

The member_id = 7 is a dummy member with a special group_id setup only for this member.

Thanks for any help,
Ron

Hi, ronherman -

Are these folks potentially using “smart notifications” in their member accounts?  If so, it means they would receive a notification for the first comment after they view the post; but not subsequent comments unti they view the post again. 

Could that be the case here?

Yes, Lisa, this is exactly the case. Thank you for pointing this out! Now I understand Smart Notifications!

My pleasure, Ron!  If anything else comes up, please start a new thread and let us know.  Thanks!