Thread

Hi, I’m using a Safecracker to accept trouble tickets containing somewhat sensitive information from my users. I was hoping to simply use the native EE commenting system as a means of follow up and replies.

I’m able to hide the submitted entry using the author_id=“CURRENT_USER” parameter, however I cannot find a way to suppress the comments to only admins and the entry author.

Any suggestions?

did you try

{if logged_in_group_id == "1" OR  logged_in_member_id == author_id}
your code..
{/if}

it should work this way..

dmitry

Thanks Dmitry, But unfortunately author_id is not available outside of the channel:entries tag. If I display it in the comment:entries tag, it only returns the author’s comments, not any of the support staff. If I were able to get the author_id based on the url segment, I could probably trick the parse order with an embed and some PHP, but I’m hitting walls everywhere I go.

Why do you need it outside channel:entries tag? You can show comments inside this tag and make use of author_id. Surely you can get author_id based on segment, just provide {last_segment} for {url_title} in {exp:channel:entries} tag and should be working.. Or may be i miss something?

I’ve tried that and it works, but it seems very buggy. I just figured I was doing something wrong.

When I use the code below, it displays all comments as if they were from the same author:

{exp:comment:entries sort="asc" orderby="date" limit="150" channel="tickets" entry_id="{segment_3}"}
{if author_id == "1"}
    <li id="admincomment">
{if:else}
    <li id="{comment_id}">
{/if}
<div class="comment-author vcard">
    {exp:gravatar email=
</div>
<div class="comment-meta">
  <strong>
      Posted on {comment_date format="%M %d, %Y"} by 
      {if author_id == "1"}
      {url_as_author} - (Site Administrator)
      {if:else}
      {url_as_author}
      {/if}
  </strong>
 {comment}
</div>
</li>
{/exp:comment:entries}

Edit: EE stripped out some of my code.
Here’s the pastebin: http://pastebin.com/raw.php?i=dA2NKr8z

it looks almost ok to me.. just don’t forget author_id in comment:entries is the author of certain comment, it’s not the author of an entry.

i would try this..

{exp:channel:entries channel="mychannel" url_title="{last_segment}" dynamic="yes" limit="1"}
{if logged_in_group_id == "1" OR  logged_in_member_id == author_id}

comments go here..

{/if} 
{/exp:channel:entries}

i’m sorry, small note about my example: if you provide entry_id and not url_title as i did so put dynamic=“no”.

Thanks for your help. I’m much closer now. AT least I’ve got the comments private.

I wanted to be able to use Gravatar and some other dynamic user data but apparently very few of the member variables honor the comment author ID within the exp:entries tag.

no problem. i always put exp:comment:entries in embeded template (tried this?), this way almost all of the member variables hopefully will work.

Hi there c@sey,

Have Dmitry’s suggestions got you all squared away? Let us know if you need further assistance.

Cheers,

@Dan Yes, thank you. The embed method was the ticket.
@Dmitry Really appreciate the help. I have a solid ticket system using EE now, many thanks to you.

c@sey,

Congratulations! It’s always rewarding to see people being successful with ExpressionEngine.

Dmitry, thanks for your help on this!

Cheers!