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Login troubles

August 05, 2011 1:27pm

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  • #31 / Dec 05, 2011 1:58pm

    Dan Decker

    7338 posts

    Hi Chris,

    So you are saying that “Preferences Updated” messages are the ones that you keep seeing? I missed that in your message above. I see what you are saying now. That is a bit worrisome, because unless *you* change something and click “Update”, then you shouldn’t see that message.

    Are you confident that this installation is pointed to the correct database? There is absolutely no way we can get access to your live site? We are just very limited in what we can offer for troubleshooting without seeing things first hand.

  • #32 / Dec 06, 2011 9:33am

    Chris C.

    47 posts

    Hi Chris,

    So you are saying that “Preferences Updated” messages are the ones that you keep seeing? I missed that in your message above. I see what you are saying now. That is a bit worrisome, because unless *you* change something and click “Update”, then you shouldn’t see that message.

    Are you confident that this installation is pointed to the correct database? There is absolutely no way we can get access to your live site? We are just very limited in what we can offer for troubleshooting without seeing things first hand.

    At the time I wrote it, yes, I was seeing “Preferences Updated” on each reload of the admin interface, no matter how many times I dismissed it or reloaded. That seems to have resolved itself. Yes, I’m confident that things are set up correctly, excluding whatever is causing my initial problem, that is.

    Please don’t read any exasperation into this, but I’m genuinely not sure what it is about the secondary site that isn’t providing enough to look at. I set it up using a fresh ee install with MSM and all my plugins, etc. (to see if that would solve the issue, it didn’t), but pointed it to a duplicate of the live DB. I changed the settings to point to my two test URLs rather than live. The only thing I didn’t do was copy over the multiple gigs of uploaded files in my uploads area (used an alias instead). Yes, I know that leaves a lot of stuff screwed up over on the front end (primarily due to me disabling pretty much every add-on a few steps ago), but it’s the back end I’m concerned about. My thinking was that, since the behavior was the same in both, this would allow you and I to work together to do whatever was necessary to resolve the issue, and then I’d just duplicate the fix on live. Since then I believe I’ve performed each of your instructions on both the live and test sites.

    So, yes, I could give you access to the live site and DB. This just seemed a safer way for us both to work. You let me know.

  • #33 / Dec 07, 2011 4:02pm

    Dan Decker

    7338 posts

    Hi Chris,

    Exasperation is perfectly fine! We understand how frustrating this can be. A direct login to the live site would let us eliminate anything that may be just *different* enough to be a hurdle. Logins are used on special cases when we simply can’t fix the issue in a back-and-forth and are our effort to expedite the process. We don’t do them as a standard mode of operation. They take time and care, and we make every effort to impact the site as minimally as possible. We would need to have FTP access as well in order to fully resolve this. Once we have login details, that also allows us to bring our developers into the equation on issues that need their attention, which this one may.

    I’ll send the request email shortly.

    Thanks for your patience!

  • #34 / Dec 08, 2011 4:26pm

    Dan Decker

    7338 posts

    Chris,

    I updated our conversation in private. Is there anyway you can send along FTP access? It is quite onerous to work out MSM issues without access to the relevant files.

    Thanks!

  • #35 / Dec 09, 2011 2:02pm

    Chris C.

    47 posts

    I’m working with our network admin to try and get this done. He’s asking for an IP address or IP range so he can open our firewall for you. Is this info something you can PM to me?

  • #36 / Dec 12, 2011 1:26pm

    Dan Decker

    7338 posts

    Hi Chris,

    I completely understand. Good news is, I’ll be the one on this, and I have a static IP that I work from. I’ll get you that info in our private thread.

    Thanks!

  • #37 / Dec 14, 2011 3:19am

    Kevin Smith

    4784 posts

    Just posting a note here to let onlookers know that we’re working with Chris privately on this for the time being. We’ll post an update back here once we have something to share!

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