Let me see if I can save people from having to read between any lines.
The most requested “feature” in the last six months that isn’t directly about EE itself is an improved support experience.
In short, the DF 4 is part of a larger effort to overhaul the support experience here (private support & mid-tier support & enterprise support rounding out the support overhaul).
If we want the forums to continue to grow as a product, our feeling is that we have to specialize instead of generalize.
I’ve added all the suggestions in this post to our forum backlog (where we keep potential new features for review every two weeks).
Well, I still had to read a bit between the lines (I’m a bit dense sometimes!), but I think I have the gist of it…...let me see if I have it right!
1. The forum is being modified based mostly on the requests of the last 6 months - mostly for your own use (support of EE) , as opposed to the last 4 years of feature suggestions and improvements and whatever else you can think up as continuous improvement.
2. The decision to do this does away with (supersedes?) all previous statements and plans of upgrading the forums.
3. Generalize, meaning perhaps adding features that have been suggested over the years, is less likely to happen as opposed to the forum getting honed to Specialize in Support for a software based product or similar (EE or Solspace, etc.).....
4. Deeply disappoint some people and make other happy - although I certainly don’t know the EE business, I would be amazed if any decent percentage of Forum users had the “support” upgrades as their top desires of the past couple years. It sounds more like an upgrade spurred by complaints about EE support than an upgrade for the masses….
Leslie, I’m not trying to nitpick here, but many of us have waited years for basic communication on these things - and been very patient. To hear that the last 6 months does away with all the other plans (intentions, promises, statements) after all this time - yes, it is very disappointing. While I know that EE does not need any one customer (myself or anyone else), there is something to be said for total honesty earlier in the game…..and continuously! Most of us, I think, can handle the straight scoop. For instance, what would be wrong with a statement like this (not saying it is true, but if it was?)......
“Folks, we at EE are only seeing 1/6 of our customers purchase the Discussion Forum, and being of limited resources we have decided that it simply cannot be front and center to the degree we hoped. We do intend to keep supporting it and using it, and it is possible that sometime in the future we may be able to roll additional requested features into it, but this is not going to happen within the near future. If you find that you are in need of expanded features for your Forums, we would suggest that you consider integrating a third party forum with EE”.
Maybe a bit brutally honest, but then again I’m from Philly!
I have no doubt EE will prosper with or without vastly upgraded forums - but more important are customer relationships.
Well, take it for what it’s worth. Better communication would definitely have helped over the last couple of years, and maybe still.