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Problem sending emails from the Communicate module

July 28, 2011 4:47pm

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  • #1 / Jul 28, 2011 4:47pm

    dpotter2

    10 posts

    Since upgrading to EE v2, we have been having problems with sending emails via the communicate module which had otherwise been working fine before.
    As EE admin, I am receiving the sent emails, however several people within our domain are not receiving them. I have inspected the list of email addresses in the distribution list for any malformed email addresses, but have seen none.

    We are running EE version 2.13 (build 20101220 ).

    Any help would be appreciated.

    Don

     

    An Error Was Encountered
    Unable to send email at this time.
    
    220 basalt.its.maine.edu ESMTP Sendmail 8.13.8/8.13.8; Thu, 28 Jul 2011 13:10:02 -0400 
    
    
    hello: 250-basalt.its.maine.edu Hello firewall.halldale.org [169.244.134.209], pleased to meet you
    250-ENHANCEDSTATUSCODES
    250-PIPELINING
    250-8BITMIME
    250-SIZE 26214400
    250-DSN
    250-STARTTLS
    250-DELIVERBY
    250 HELP
    
    Failed to send AUTH LOGIN command. Error: 504 5.3.3 AUTH mechanism LOGIN not available 
    
    from: 250 2.1.0 ... Sender ok
    
    to: 550 5.7.1 ... server [mail.kidsrsu.org] for  previously cached response: "550 Invalid recipient address (no such address at this site)"
    
    The following SMTP error was encountered: 550 5.7.1 ... server [mail.kidsrsu.org] for previously cached response: "550 Invalid recipient address (no such address at this site)" 
    
    data: 503 5.0.0 Need RCPT (recipient)
    
    The following SMTP error was encountered: 503 5.0.0 Need RCPT (recipient) 
    
    500 5.5.1 Command unrecognized: "User-Agent: ExpressionEngine 2.1.3" 
    
    The following SMTP error was encountered: 500 5.5.1 Command unrecognized: "User-Agent: ExpressionEngine 2.1.3" 
    
    Unable to send email using PHP SMTP. Your server might not be configured to send mail using this method.
  • #2 / Jul 29, 2011 1:10pm

    Sue Crocker

    26054 posts

    Hmmm.. if you send a message to someone on that domain that you know for sure exists, what happens? The error appears to be that the recipient address is invalid.

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