Thread

Hello,

We recently inherited an EE installation from another developer.

v2.1.3 - Build: 20101220

We’re running into an issue where the Template Manager is displaying a blank page.  There is no html being printed at all. PHP errors are turned on, but no errors are displayed.

The other pages in Design > Templates display without an issue.

Because the client is in a transitional period, they’re not in the best position to do an upgrade to the latest version of EE.  So it would be great if there was a way for us to sort this issue without going through the process of upgrading.

Thanks

timeforcake,

When you say you have PHP errors turned on have you also set debug to 1 in your system/index.php file?

$debug = 1;

How much PHP memory do you have alloted?

Hi There,

Php errors are enabled on the server.  I’ve updated the system/index.php, but still nothing but a blank page.

Currently php memory is set to 90M.

Suggestions?

I’m also noticing some display issues throughout the CP. Like an incorrect hover state for menu items with sub pages.  There are two small arrows displayed on hover.  See attached.

I’m not terribly concerned about this - just hoping it helps us get this sorted. 

We desperately need to get this sorted out as we are unable to add template groups to the site.

Thank you.

timeforcake,

It looks like you are using the Morphine theme which is a third-party one. I have seen that issue with hover states previously when using it. You will need to contact it’s developer for support regarding that.

Can you try disabling your extensions temporarily sand see if that makes a difference to your template manager

If your Template Manager loads after doing so then it is likely on of your extensions is the culprit.

Can you tell us what add-ons you have installed please?

This is a fairly high traffic site without a dev environment, so we’re not really in a position to turn things on and off.

As far as what’s installed…
Modules
CartThrob
Chimper
Freeform
LibrarEE
Mailing List
NSM Better Meta
NSM Morphine Theme
Pages
User
Wygwam

Accessories
MC Cloner
NSM Morphine theme

Extensions
Auto Expire  
CartThrob  
HTTPS Support  
Libraree  
Low Seg2Cat  
MailChimp Subscribe  
Matrix  
MX Cloner  
NSM .htaccess Generator  
NSM Better Meta  
NSM Email Login
P&T Field Pack
Tag
Twomile Login Redirect
User

Plugins
DM Force SSL  
EE2 ED Image Resizer  
ImageSizer  
Magpie RSS Parser
Mailchimp EE
MX Jumper
RogEE Tweetify
Twitter Timeline
Word Limiter
XML Encode

Thank you for your help.

When I go to create a new page in the Pages Module and choose a template, there are two templates that are repeated in the drop about 30 times (see attached image).

Hoping this gives us a hint.

Thanks.

I just got access to the DB and I think the issue is related to the fact that there are almost 4,000 rows in exp_templates.  The majority of these appear to be a duplicate of two different templates.

I assume that these will need to be cleaned out.  How can I do that?

timeforcake,

it looks like you are running into this particular bug

Robin, makes this note about removing duplicates

then go in and manually remove the extras (I’d use phpmyadmin or something similar).  If ALL of the templates are based on files?  You could a. back up exp_templates; b. make a copy of the template folder holding your files; c. delete all the template groups via the template manager; d. put your backup of the template folder back in- visit the template manager- and expect all templates in the db to be recreated.

After that I would turn off caching in your Database settings within the EE control panel.
And then upgrade to latest version of EE if you get a chance

Let us know if that helps

I’m not sure how that fix helps us as it requires using the Template Manager.  We are not able to access the Template Manager.

Other than in the pages module, we don’t see duplicates in the CP.  Those weren’t found until we looked at the database.  There are no duplicate files being created.  Seems like a similar issue but not the same.

Can the duplicates be deleted from the DB via phpMyAdmin without causing other issues?

Thank you.

Can’t you change your access to be a SuperAdmin temporarily so you do have access to the template manager?

As long as you make a backup copy of the table before attempting to make changes to it, you should be OK.

Hi Sue,

We are logged in as a Super Admin.  I’m fairly confident that the issue is unrelated to User Groups, and that if the site were functioning correctly we would have access to the Template Manager. 

To recap….

========================================

We recently inherited an EE install (v2.1.3 Build: 20101220) and we’ve been unable to access the Template manager. It loads a blank white page.

When we looked at exp_templates in the DB we noticed that there are almost 4,000 templates listed.  2,784 of those are duplicates of a webpage template.  406 of those are duplicates of an RSS feed template in the same template group.

So we assume that the Template Manager is trying load all of these templates and just running out of PHP memory.  The host doesn’t allow us to increase the memory beyond 90M default.

The two templates that have duplicates are also saved as files.

========================================

So, this is whey we’re looking to remove these templates from the DB via phpMyadmin.

I understand that a backup of the DB can be restored, but we’re trying to avoid any downtime or related bugs. 

If we delete these duplicates from the DB, will EE continue to load pages based on the template files?

Thank you.

Hi timeforcake,

Yes, it should. Ideally there’d be a way to determine which entries in the database are the impostors. Do all but one copy have their “hits” column at 0, maybe?

Yep, all but one template has 0 hits. That’ll make cleaning them out easier.

I had initially assumed these duplicates were the product of buggy upgrade, but for some reason the system is continuing to create more duplicates.  Since I first discovered the issue there are almost 700 more duplicates.

Any thoughts there?  Anything I can look at?

Unfortunately, I suspect it’s a bug in that particular version. I remember it cropping up under certain circumstances, but have not seen it in ages.

I would upgrade as soon as possible, but in the meantime try disabling saving templates as files as a work-around.