Thread

I’m running 1.7.1 on a site and uploading files over 1MB cause this in Firefox: http://d.pr/w6Iq (in Safari, it just sits there).

On the server, upload_max_filesize is at 4MB and post_max_size is at 8MB.

I’ve tried files that are approximately 46KB and 566KB, and both of those uploaded successfully.

I also tried files that are approximately 1.1MB and 2.8MB and those both cause the timeout.

Finally, I’m using nGen File Field for file uploads. However, I also tried using EE1’s native file upload and got the same thing.

Interestingly enough, I have another client - on the same server - who recently ran into this problem with an older version of EE1. So I’m not sure if it’s a server issue or an EE issue.

Any suggestions?

Hi Angie,

It could be a couple of things. It may be your PHP Memory and also the value for max_execution_time.
Have you got a htaccess file?

Could you try the following

php_value upload_max_filesize 20M
php_value post_max_size 20M
php_value max_execution_time 200
php_value max_input_time 200
php_value memory_limit 128M

Added that in the .htaccess file and still encountered the same issue. :/

I’ve been working with my host/server admins on this as well in case it’s a server issue. So far, everything we’ve tried hasn’t changed the issue.

Global PHP settings are as follows:
max_file_uploads 20
upload_max_filesize 16M
file_uploads On
upload_max_filesize 16M
max_execution_time 5 minutes
post_max_size 16M

Is there something else we can check in EE? This site needs to launch soon and this is the last bit holding us up. :/

Update: We got it resolved.

Hi, Angie. What did you do to resolve the problem?

Our server was running Litespeed rather than Apache, which to be fair, has never caused issues before (Litespeed is nice). So we switched back to Apache and that seemed to do the trick. What exactly the underlying issue was, not sure.

Angie,

Glad you got this one resolved. If you have any more issues feel free to start a new thread.