Thread

I am installing EE2.1.3 onto a new domain in some shared space.
Everything is going fine until I reach the part that says uninstall the installer folder or you won’t bwe able to access the control panel. So I delete the installer folder, click on “your control panel is located here”, and I get the followig message:
An Error Was Encountered
Unable to load the requested file: account/login.php

Also, when I click on “yourr homepage is located here” I get a blank screen.
What to do?

Is this a new install or an upgrade?
Did you run the server wizard before installing? http://expressionengine.com/files/ee_server_wizard.zip

Thanks for the assist, Forrest.

Dipsacus - please do run the Server Wizard just so you know things will work with that particular server.

Thanks
It’s a new install.
I ran the wizard, whxih told me that it was unable to connect to my database server. I checked back with the webhost (clook), who told me to reinstall all the files (which I have already done 3 times, to no avail) as the issue does not appear to be related to the database and is instead with the script itself. It is trying to load “account/login.php” however it is unable to for whatever reason.
So I’m still stuck.
Max

Hi, Max.

If the wizard won’t work, then the install itself is going to have issues. Did you install the wizard folder to the root of your site?

I installed the wizard at the same level as the system folder, themes folder, images folder etc.
Does it need to be be up one level?

That’s where is should be.. same as the system folder.

HI Sue
I just ran the wizard again, and this time it tole me that everything was fine. But I still have the same problem accessing my login to the control panel, and the homepage is still a blank screen.
So, lets just run throught this:
I have a domain: maxdrake.co.uk which has a successful installation of ee1.7.0 on it. In a sub folder, at hte same level as the system folder of maxdrake.co.uk I have the root of an add-on domain, seriouslystoneage.com. I am trying to install ee2.1.3 in the addon domain.
The original domain has index.php removed via some code (the exclusion method) in the .htaccess file. I have also put seriouslystoneage.com in this line of code, as it is at the same level as the systems, themes, and images files for the maxdrake.co.uk domain. I discovered that I needed to do this to get the ee2.1.3 installer to open and work.
I have changed the name of the new systems folder for the addon domain in the index.php file prior to uploading.
I have changed all the necessary file permisssions.
Ah yes, one other thing, in the original domain, prior to adding the addon domain, I changed some code in the index.php file according to http://expressionengine.com/wiki/Workaround_for_Forced_Query_Strings/
this seemed to be the only way I could get all the pages of the maxdrake.co.uk website to display without index.php in the urls.
Hope this all makes sense.

It’s starting to make more sense.

Are you using cPanel for the add-on domain? What happens if you remove all mention of seriouslystoneage.com from the initial .htaccess file for the main site?

I’d tend to pull out the seriouslystoneage.com domain to its own domain in WHM if that’s what you’re using.

Glad its starting to make more sense!
I tried removing seriouslystoneage.com from the initial.htasccess file for the main siye and got the server error message, so put it back again for the time being.
I have got access to cPanel, but don’t know what WHM is, and so don’t understand what you mean by ‘pull out the seriouslystoneage.com domain to its own domain in WHM’
thanks for your help so far, by the way
Max

Hi, Max.

WHM is when you’re a reseller, and you have more than one account you can use. In your case, you just have to work with what you have, and untangling your .htaccess file is going to be important.

I’d get the main site working without the .htaccess file completely.

Hi Sue
That sounds like a good start. Is there any way I can configure my main site to run without index.php in the urls if I get rid of the .htaccess file?

We don’t offer direct support for using an .htaccess file to remove index.php, but we do have plenty of members of the community that can assist with that. When the time comes, I’ll move the thread to the CodeShare Corner.

The error message I am receiving when I try to login to the control panel is:
Unable to load the requested file: account/login.php
Yet I don’t see any account/login.php folder/file combination in either the templates,controllers or views directory for EE. Is it a hidden file?

OK, I’ve spent too many hours trying to solve this problem. Days actually. I’ve run through a whole gamut of possibilities with my webhosting service - clook - and they have concluded that the problem must be either a configuration issue with EE or just that the correct files have not been uploaded.
When I originally purchased EE2.1.3 I had to get the files emailed to me as I was unable to download the programme from the EE website. This happened twice. So I am wondering if there is a general probvlem here with EE2.1.3 and the way it is delivered to customers?
I am thinking that the next step is to just scrap it and start again with EE1.7.0, which I know works.
Sorry for the general tone here, but I feel like i am smacking head against a brick wall trying to get EE2.1.3 configured.