Thread

Hi there - I’m having some trouble at the moment with a couple of categories not displaying in my site, even though they had been displaying before.  For example:

http://www.cucinamoderna.ca/index.php/products/list/category/ParingUtility/

There should be 9 products displaying, as there are 9 in the CP with a status of “open”.  Instead I get a blank screen (and yet the category appears in the menu, clearly indicating that there are “open” status entries in the category - I do have the category parameter of show_empty set to “no”.

Second example:

http://www.cucinamoderna.ca/index.php/products/list/category/Wusthof/

Again, no products displaying, yet there are 37 “open” products in the category.  And categories right along side them display just fine.

I’m suspecting perhaps a memory issue?  I turned on template debugging, but I don’t see anything in the output that suggests a failure of some kind - although I’m not sure I understand the language of the debugging info to spot what’s going on that easily. I just can’t seem to determine why these particular categories are not displaying their entries.  And in this particular site, an entry is assigned to one category only.

Do you have some suggestions for how I might resolve the issue?  Something i can try to at least determine why the entries are not showing up?  Really need some advice.

Thanks.

Hi, John. You mentioned you thought this might be a memory issue, but you didn’t mention how much memory is allocated to PHP.

Have you seen: EEWiki:// HowTo Determine Memory Limits

-and-

EEWiki:// HowTo Override Memory Limitations

How much is allocated?

You could also try putting the code in a more vanilla template…

Sorry - this is hosted on Engine Hosting, so the PHP memory limit is 64mb.  What I don’t understand is that there are several categories with many more entries assigned to them than these two categories that won’t display.  But I don’t see anything in the debugging info that is leaping out at me to suggest what might be wrong.

Are any of the entries in the future or set to a status other than open? Starting with the obvious to look for.

No entries in the future.  Yes, there are other entries with other statuses.  The entries tag is looking for Featured|open, and there is also another status of product_pending and product_deleted, both of which are used for a few products at least in the category - this is commonly the case in several of the categories in fact.

Thanks,
John

Hi John,

Can you share your weblog:entries tags with us please?

Also create a separate blank template at say products/test
The only thing I want you to add here is your weblog entries tag and nothing else. Can you add the entry_id= parameter and dynamic=“off” to the tag in this template. Add those product ids that should be appearing in your blank category. Separate them with pipes. Also set status as below

{exp:weblog:entries weblog="products" entry_id="1|2|3|4|5" dynamic="off" status="not closed" limit="20"}
{title}

{/exp:weblog:entries}

Do you have any extensions installed?

Ok, i tried that with the following code:

{exp:weblog:entries weblog="products" entry_id="3414|3411|3870|3867|3417" orderby="date" sort="desc" limit="20" status="not closed" disable="category_fields|trackbacks|member_data" dynamic="off" paginate="bottom"}

{title}

{/exp:weblog:entries}

And i did get a list of the 5 products.

I tried essentially the same thing with the full embedded product entries tags and I discovered that if I use “not closed” within that category view, all products display fine.  If I use “open”, that’s when i get a blank screen for the affected category - and yet is displayed fine for other categories.  Any idea why that would be?  In the template, I originally had status=“Featured|open” and it’s working for almost every category, but for these two categories, all i get is a blank page unless i change it to “not closed”.  It doesn’t make sense to me.  Here’s the full product display template:

So THAT works, but if i change the status to what works for other categories - “Featured|open” or even just “open” this category won’t display.  Help!?!

Any thoughts on this? I’m really stumped.

Hey John,

A few things we can do.  We know on EH that PHP displaying of errors is on; so yours shouldn’t be suppressed.  Can you go to Admin > System Preferences > Output and Debugging and put Debugging to 1: PHP Errors Shown to Superadmins?

Then reload that template and let’s see if we get an error.

After that - can you try to minimize= that template to the absolute bare minimum?  Something like:

{exp:weblog:entries weblog="products" orderby="date" sort="desc" limit="20" status="Open" disable="category_fields|trackbacks|member_data" paginate="bottom"}
{title}

{/exp:weblog:entries}

and see if it will display the entries for the problem category?

Thank you!

Ok I’ve done both - no PHP errors visible in the first - simply nothing shows in the page.  And when i simplified to just:

{exp:weblog:entries weblog="products" orderby="date" sort="desc" limit="20" status="open" disable="category_fields|trackbacks|member_data" dynamic="on" paginate="bottom"}

- {title}<br>

{/exp:weblog:entries}

The entries show up. What’s next?

Really need some ideas here - what does the fact that no PHP errors show up mean?  Is there something else going on?

John,

FYI, our support works on a queuing system so if you bump your own thread it goes to bottom of list without our knowledge

what does the fact that no PHP errors show up mean?

Quite literally that there are no PHP errors to worry about

The entries show up. What’s next?

Next is to start adding pieces of your template back in and testing along the way to see what might be the original culprit. Let us know what you come up with