Thread

I’m working on a local ee site (Freelancer v2.1.3) and I’m not receiving notifications for comments, follow-up comments, or channel entries.

I have a blog channel whose Notification Preferences are set to the following:
Enable recipient list below for channel entry notification? No
Email Address of Notification Recipient(s) null
Enable recipient list below for comment notification? Yes
Email Address of Notification Recipient(s) my email address (I’ve confirmed several times that it’s is typed correctly)
Notify the author of an entry whenever a comment is submitted? Yes

I open an incognito window in Chrome, go to a blog entry, and leave a comment (with a different name and email address, and no URL) and make sure the “notify me of follow-up comments” box is checked.
I check my email after giving it sufficient time to be delivered. I’ve checked directly on my server and through the associated gmail account, and find no new emails.
I leave a follow-up comment with a different email address and check the first comments’ email (after giving the email sufficient time to be delivered) for any notifications and find none.

I’ve tried this with two different email addresses: my self-hosted and a regular gmail account.

I checked the logs in the control panel to see if there was any record of an email being sent, and there’s not. I don’t know if it should show up there or not…

I have a SafeCracker (version 2.0) contact form. The form is successfully posting to the channel, however I am not receiving the notifications for new entries.

The Notification Preferences for this channel are set to the following:
Enable recipient list below for channel entry notification? Yes
Email Address of Notification Recipient(s) my email address (I’ve confirmed several times that it’s is typed correctly)
Enable recipient list below for comment notification? No
Email Address of Notification Recipient(s) null
Notify the author of an entry whenever a comment is submitted? No

In case you need to see the SafeCracker form code, I’ve pasted it below.

{exp:safecracker
 channel                = "contacts"
 dynamic_title            = "[contacts_name]"
 id                        = "form_contact"
 include_jquery            = "no"
 logged_out_member_id    = "2"
 return                    = "testimonials/index"
 safecracker_head        = "no"}

    <input type="text" name="contacts_name" value="Name">
    <input type="email" name="contacts_email_fields[email]" value="email">
    <input type="text" name="contacts_email_fields[Subject]" value="Subject">
    <textarea id="message" resize="false" name="contacts_email_fields[Message]" rows="10" cols="39" required></textarea>
    <input class="button blue" type="submit" name="submit" value="Send Message">

{/exp:safecracker}

Curtis,

First confirm that you have a reply-to address and site name added in your Email Configuration. Then make sure you can actually send email from EE using the Communicate module

I do have the reply-to address and site name added in my Email Configuration. EE tells me the email is sent successfully, but I don’t ever receive it.

According to two people on Twitter, I’d have to mess with some MAMP settings, which I’m not that interested in doing, since that’s probably the only reason it’s not working (local site without mail properly set up).

I’m hoping to launch tonight/tomorrow, if I have problems on the live site, I’ll post again.

Thanks, John.

P.S.

I just realized I somehow managed to post this in the EE1 forum by mistake. I am using EE2.

I do have the reply-to address and site name added in my Email Configuration. EE tells me the email is sent successfully, but I don’t ever receive it.

Check your mail server logs. Yes, you’ll need to setup a local mail server for this to work successfully.

I’m hoping to launch tonight/tomorrow, if I have problems on the live site, I’ll post again.

Sounds good. We’ll be here.