Thread

Yes, it’s installed. I tried uninstalling it and reinstalling again. I’m trying to send to my gmail account.

Furthermore, I just tried using my own SMTP server to send through (instead of my clients) and it worked like a charm.

jeremydouglas,

Furthermore, I just tried using my own SMTP server to send through (instead of my clients) and it worked like a charm.

Ok on that basis it looks to be your clients SMTP server alone causing the issue.

2 things that I would get your client’s IT people to look at is any sort of timeout that may be occurring and the Firewall. Might be worth revisiting even though you said it was whitelisted.

Also do they have any logs available from their side?

Thanks John,

I haven’t been able to get the logs yet. I will continue trying. But, I’m guessing that there isn’t anything since they aren’t being made available.

They have another programmer looking at this now and he has a question:

“Is it possible to use an SMTP connection without credentials?”

Would you be able to help on that?

Thanks.

Jeremy,

You can test your smtp to see if it doesn’t need authentication

One more thing to try.
Add these two items to your config.php file

$config['email_crlf'] = "\r\n";
$config['email_newline'] = "\r\n";

I believe that did it. Thanks very much.

Glad things are working again… Feel free to start a new thread if you have any more questions.