Thread

For some reason I cannot login to the admin panel nor can any of our employees login on the website with any user. Any ideas how to fix this problem?

Hi Adam,

Can you give us a little more information please? Which version and build of EE are you using? Can you actually view the CP login form? What happens when you try to login? Have you tried clearing your browser cookies and cache files? How long is it since you last logged in? Can you provide a link to the site in question?

Cheers

Greg

Hi Adam,

Can you give us a little more information please? Which version and build of EE are you using? Can you actually view the CP login form? What happens when you try to login? Have you tried clearing your browser cookies and cache files? How long is it since you last logged in? Can you provide a link to the site in question?

Cheers

Greg

Well, That sit is still on 1.6.7 I haven’t logged in or updated in a while as you can tell.
I can view the site and th CP login, but when I login, it doesn’t do anything. The user an pass just blanks out and nothing happens.
On the site in the employee area, when I try to login there, I just get redirected to the home page.
The site is beazleymoliere.com

Have you tried clearing your cookies for that domain?

yes, I cleared my cookies and still nothing. I enter my user and pass and press Submit and nothing happens. Should I try to upgrade to a new version 1.7.0?

I can access the SQL database and the user is in there and the Pass is there (encrypted), but nothing is happening.

Hi Adam,

Please make a backup of your config.php file and then add the following:

$conf['cookie_domain'] = "";
$conf['cookie_path'] = "";
$conf['cookie_prefix'] = "";
$conf['admin_session_type'] = "c";

Check to make sure you aren’t already defining those 4 items in there; if you are then remove the old lines first. Also please clear your browser’s cache and cookies, as well as try different browsers. Does that help get you in?

Unfortunately that did not do anything. I tried 3 different browsers, cleared cookies, changed the config file, but still the exact same result.

Yes, an upgrade to 1.7 certainly can’t hurt; helps us to rule out corrupted files if nothing else.

Ok… well I updated to 1.7.0 and it went down without a hitch, but I still cannot login. Same exact thing is happening.

Thanks for updating. When it comes to EE 1.x, often times switching to sessions only for the control panel will fix things.

Add/change

$conf['admin_session_type'] = 's';

that didnt seem to do anything either.

Adam,

Can you verify with your host that nothing has changed that might be causing this issue.

You might also want to run php info to see what turns up. Specifically looking at memory

http://expressionengine.com/wiki/Create_a_PHPInfo_file/

And also make sure to let us know if you are using a .htaccess for rewrites of any sort. You might try removing that from the equation.

YAY!!!!!!

I switched my host from using php4 to php5 and the problem was solved.

Sounds good. Glad you were able to figure out what the problem was. Don’t hesitate to post again as needed.