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CP - Auto Log Out

January 20, 2011 1:22pm

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  • #1 / Jan 20, 2011 1:22pm

    DesignBloke

    63 posts

    I created a support post for one of our writers getting redirected to the login screen when she tries to save or submit her entries.  She was able to get it to work, so I closed the thread.  However, it seems her successful post was a fluke rather than the log-outs being a fluke. 

    Some diagnostic information:

    She’s a freelance writer working out of her home in Mississippi.  I’ve had her test the system with IE8, Chrome, and Safari on her PC.  She keeps trying over and over again and was able to get one of her dozens (or more) of test post to go through. 

    I created a brand new weblog and user account for her to try to rule out there being a permission - or some other such error with her blog/username.  She gets logged out just the same.  Next, I tried turning off “Process form data in Secure Mode”, but this too did not help.

    Looking at my CP logs, I noticed that her IP seems to change over the course of a few minutes.  She has a series of “Logged in” records with no corresponding “Logged out” entries.  However, it looks like she has to re-login even when her IP does not change. 

    74.171.225.130   2011-01-17 03:28 PM     Logged in
    64.12.117.72     2011-01-17 03:28 PM     Logged in
    74.171.225.130   2011-01-17 03:25 PM     Logged in
    [...]
    74.171.225.130   2011-01-17 08:09 AM     Logged in
    74.167.53.221   2011-01-17 08:07 AM     Logged in
    74.167.53.221   2011-01-17 08:03 AM     Logged in
    [...]
    74.171.225.130   2011-01-16 11:20 AM     Logged in
    65.5.214.100     2011-01-16 10:45 AM     Logged in
    74.167.53.221   2011-01-16 10:41 AM     Logged in
    74.167.53.221   2011-01-16 10:37 AM     Logged in
    74.171.225.130   2011-01-16 10:28 AM     Logged in
    74.171.225.130   2011-01-16 09:59 AM     Logged in
    [...]

  • #2 / Jan 21, 2011 2:03am

    John Henry Donovan

    12339 posts

    DesignBloke,

    The nature of her dynamic IP would cause issue yes.

    What do you have set for Control Panel Session Type in your Security and Session Preferences?

    Can you try with Cookies only please?

  • #3 / Jan 21, 2011 12:07pm

    DesignBloke

    63 posts

    I changed it from “Cookies and Session ID” to “Cookies Only”.  That seems to have fixed her problem.  Is it fine to leave my settings like this permanently?

  • #4 / Jan 21, 2011 6:02pm

    Sue Crocker

    26054 posts

    Absolutely. I always run with Cookies Only. Don’t hesitate to post again as needed.

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