Thread

Hi,

I am generating a list of files to download thus:

{exp:channel:entries channel="static" status="Closed"}
    {downloads1 wrap="link"}
    {downloads2 wrap="link"}
    {downloads3 wrap="link"}
    {downloads4 wrap="link"}
    {/exp:channel:entries}

The fields “downloads1, downloads2, downloads3, downloads4” are file fields and appear to be populated correctly by selecting from the appropriate upload section.

The resulting file list links appear to generate perfectly, but when I click on a link I get “Not Found The requested URL /doc/test_pdf_1.pdf was not found on this server.”

The path appears to match the value described in the File Upload Preferences “URL of Upload Directory”.

Any ideas as to what I am doing wrong would be greatly appreciated.

Dr. Seuss,

What version and build of EE do you have installed?
Do you have any add-ons?

The path appears to match the value described in the File Upload Preferences “URL of Upload Directory”.

Try adding the absolute URL here to your doc directory rather than a relative one.

Okay, I have made the path explicit.  Now, it does not give me the “Not found” error message, but it also does not give me the file to download either.  IN fact, it simply returns me to the home page, even though the URL in the address bar looks like it should be loading the correct file.

Here is an example address:  http://www.gettherebrand.com/index.php?doc/test_word1.doc

Here is my list of installed modules:

Blacklist/Whitelist   3   Installed
Blogger API   2   Installed
Channel   2.0.1   Installed
Comment   2.1   Installed
Email   2   Installed
Emoticon   2   Installed
IP to Nation   2.2   Installed
jQuery   1   Installed
Mailing List   3   Installed
Member   2   Installed
Metaweblog API   2   Installed
Moblog   3   Installed
Pages   —  Not Installed
Query   2   Installed
Referrer   2   Installed
RSS   2   Installed
Search   2   Installed
Shoutbox   1   Installed
Simple Commerce   2   Installed
Statistics   2   Installed
Structure   38385   Installed
Updated Sites   2   Installed
Wiki   2.1   Installed
Wygwam   39114   Installed

My version of EE2 is:

ExpressionEngine v2.1.1 - Build:  20101020

btw, the issue was extant before “Wygwam” was installed.

tia

Seuss

Are you using mod_rewrite or any other kinds of server side rewriting?

Yes.  Following are the contents of my .htaccess file (which I must use soon in this project in order to support implementing Multi-Site Manager on Engine Hosting):

RewriteEngine On
RewriteBase /
RewriteCond %{HTTP_HOST} ^customers.gettherebrand.com [NC]
RewriteCond %{REQUEST_FILENAME} !customer/
RewriteRule ^(.*)$ customer/$1 [L]

Can you please try without server side rewriting? It’s for testing only.

Changed .htaccess to:

## RewriteEngine On
## RewriteBase /
## RewriteCond %{HTTP_HOST} ^customers.gettherebrand.com [NC]
## RewriteCond %{REQUEST_FILENAME} !customer/
## RewriteRule ^(.*)$ customer/$1 [L]

...and tested.  Getting the same result as before.

Would access to the system assist in trouble-shooting this?  I can set an account to facilitate this.

Hi, Dr. Seuss.

Here is an example address:  http://www.gettherebrand.com/index.php?doc/test_word1.doc

Notice you have a missing / between index.php? and the filename.

So, it should be:

<a href="http://www.gettherebrand.com/index.php?/doc/test_word1.doc">http://www.gettherebrand.com/index.php?/doc/test_word1.doc</a>

...instead of:

<a href="http://www.gettherebrand.com/index.php?doc/test_word1.doc">http://www.gettherebrand.com/index.php?doc/test_word1.doc</a>

But when I chantge the link manually and paste it in the address bar to test, I still get the same result.  That is, it goes to the home page.

Hi Dr. Seuss,

Do these files actually exist on the server and are their permissions correct?

Cheers

Greg

Hi, Greg.

Yes, the files are exist at “/uploadtemp/dox” and the permissions at that directory are “777”, recursive.

The test files are:

test_xls_1.xls
test_word1.doc
test_ppt_1.ppt
test_pdf_1.pdf

As mentioned earlier, the files are “selected” from a listing that EE 2 presents, so the filename and path are not entered by the user—they are generated by EE.

Hope this helps.

What is doc in this context?

By your question, I am inferring that you are asking what is this directory:

/uploadtemp/dox

I made a “File Upload Preference” called “Documents”.  From this preference users can select a file from a list of the files available in the “* Server Path to Upload Directory” path which happens to be “/www/eh14584/uploadtemp/dox/” and contains the files previously listed.

Currently as a result of this troubleshooting effort, the value of the corresponding “* URL of Upload Directory” is “http://www.gettherebrand.com/index.php?/doc/”.

The directory and files contained within have permissions of “777”.

I appreciate the continued effort.

Dr. Seuss,

Server Path to Upload Directory” path which happens to be “/www/eh14584/uploadtemp/dox/” and contains the files previously listed.

That folder is below the root. Move it up into public_html/dox/

Currently as a result of this troubleshooting effort, the value of the corresponding “* URL of Upload Directory” is “http://www.gettherebrand.com/index.php?/doc/”.

This should be http://www.gettherebrand.com/dox/

Okay, we seem to be closer, but either I am confused there is something still wrong.

I have moved the files to:

/public_html/_assets/dox

Now, if I test retrieve a file via the explicit path, it works.  For example:

http://www.gettherebrand.com/_assets/dox/test_pdf_1.pdf

However, when I am configuring file uploads for “Documents”, I set “* URL of Upload Directory” to be “http://www.gettherebrand.com/doc/”.  When expression engine renders the path to the document above, you get “http://www.gettherebrand.com/doc/test_pdf_1.pdf”.  This file returns the error “Not Found The requested URL /doc/test_pdf_1.pdf was not found on this server.”

So, basically the re-mapping of the path does not seem to be working.

More ideas?