Communicate not working

#1 / Dec 01, 2010 10:11am

Heiko

135 posts

I have setup a mailing list to which subscribing as well as unsubscribing is working fine.

Now, I’m trying to send an e-mail using the communicate-tool and it simply does not work, no matter what protocol I choose, no matter if I’m trying send to the mailing list or directly to a single recipient.

I have copied email_test.php from the utilities folder to my site root, to check if the server allows for sending mail via PHP, and it works flawlessly.

Here’s the output from the debugger of all of the 3 available protocols:

SMTP

A PHP Error was encountered
Severity: Warning

Message: fsockopen() [function.fsockopen]: unable to connect to my_server (Connection refused)

Filename: libraries/Email.php

Line Number: 1654

A PHP Error was encountered
Severity: Warning

Message: fwrite(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1797

A PHP Error was encountered
Severity: Warning

Message: fgets(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1820

A PHP Error was encountered
Severity: Warning

Message: fwrite(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1797

A PHP Error was encountered
Severity: Warning

Message: fgets(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1820

A PHP Error was encountered
Severity: Warning

Message: fwrite(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1797

A PHP Error was encountered
Severity: Warning

Message: fgets(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1820

A PHP Error was encountered
Severity: Warning

Message: fwrite(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1797

A PHP Error was encountered
Severity: Warning

Message: fgets(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1820

A PHP Error was encountered
Severity: Warning

Message: fwrite(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1797

A PHP Error was encountered
Severity: Warning

Message: fwrite(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1797

A PHP Error was encountered
Severity: Warning

Message: fgets(): supplied argument is not a valid stream resource

Filename: libraries/Email.php

Line Number: 1820

A PHP Error was encountered
Severity: Warning

Message: reset() [function.reset]: Passed variable is not an array or object

Filename: cp/tools_communicate.php

Line Number: 703

A PHP Error was encountered
Severity: Warning

Message: array_slice() expects parameter 1 to be array, null given

Filename: cp/tools_communicate.php

Line Number: 704

A PHP Error was encountered
Severity: Warning

Message: Cannot modify header information - headers already sent by (output started at /is/htdocs/my_server/system/codeigniter/system/core/Exceptions.php:171)

Filename: core/Common.php

Line Number: 428

PHP Mail

A PHP Error was encountered
Severity: Warning

Message: reset() [function.reset]: Passed variable is not an array or object

Filename: cp/tools_communicate.php

Line Number: 703

A PHP Error was encountered
Severity: Warning

Message: array_slice() expects parameter 1 to be array, null given

Filename: cp/tools_communicate.php

Line Number: 704

A PHP Error was encountered
Severity: Warning

Message: Cannot modify header information - headers already sent by (output started at /is/htdocs/my_server/system/codeigniter/system/core/Exceptions.php:171)

Filename: core/Common.php

Line Number: 428

Sendmail

A PHP Error was encountered
Severity: Warning

Message: reset() [function.reset]: Passed variable is not an array or object

Filename: cp/tools_communicate.php

Line Number: 703

A PHP Error was encountered
Severity: Warning

Message: array_slice() expects parameter 1 to be array, null given

Filename: cp/tools_communicate.php

Line Number: 704

A PHP Error was encountered
Severity: Warning

Message: Cannot modify header information - headers already sent by (output started at /is/htdocs/my_server/system/codeigniter/system/core/Exceptions.php:171)

Filename: core/Common.php

Line Number: 428

#2 / Dec 01, 2010 5:02pm

Ingmar
29245 posts

What version and build of EE are you using? What can you tell us about the server and environment?
#3 / Dec 02, 2010 2:41am

Heiko
135 posts

Well, thanks!

I’m using EE v2.1.1 Build 20101020 without any 3rd party add ons, except HealthCheck. The server is running Apache/2.2, MySQL 5.1.49-1~bpo50+1-log and PHP v5.2.12.

Is there anything else you might want to know?
#4 / Dec 02, 2010 5:15pm

Ingmar
29245 posts

Is that a Windows server? Sendmail and PHP Mail are usually the same thing, really. Do you know what mail server is running locally? As to SMTP mail, the server simply refuses the connection. This, too, is a configuration issue that needs to be taken care of outside of EE.
#5 / Dec 03, 2010 3:25am

Heiko
135 posts

OK, but why is the email_test.php working on the very same server? It seems to be a unix system, btw.
#6 / Dec 03, 2010 3:05pm
Sue Crocker
26054 posts
See the error you listed earlier?
```
Message: fsockopen() [function.fsockopen]: unable to connect to my_server (Connection refused)
```
I found this thread: http://ellislab.com/forums/viewthread/169641/#809221

Does any of this help?
#7 / Dec 08, 2010 4:36am
Heiko
135 posts
Well, unfortunately this did not work. I changed both of the variables in system/codeigniter/system/libraries/Email.php to
```
var $newline = "\r\n";
var $crlf = "\r\n";
```
Yet none of the email-options work.
#8 / Dec 08, 2010 5:47pm

Ingmar
29245 posts

Have you asked your host for assistance? They should be able to tell us why the mail server is actively refusing a connection.
#9 / Jan 17, 2011 11:41am

Heiko
135 posts

Alright, I’m still fighting this problem. One of the members of my hosting provider’s support team just mentioned, that insufficient user privileges might be the problem and advised me to change permissions for all the files related to sending e-mail via PHP-Mail.

Ok then, which files are responsible for this? 😊

Thank you!
#10 / Jan 17, 2011 5:39pm

Ingmar
29245 posts

I don’t see how that could be a file permission error, honestly. That said, they should be able to tell us why the server is refusing the connection. There should be a log entry if nothing else.
#11 / Jan 18, 2011 12:40am

Heiko
135 posts

Hmm, I don’t know… I’ve mirrored the EE install to my own hosted webserver, which is of the exact same kind, and it’s working flawlessly. This is also true for my local MAMP environment. I guess they’re just too lazy to even try to get it fixed.

Thanks for your help though…
#12 / Jan 18, 2011 12:17pm

Heiko
135 posts

Well, now I’m a little embarrassed…the solution to this problem is so damn easy that it hurts! :(

While I was testing the sites’ functionality on my client’s server, I have always been using my own email, when instead I should have been using an address associated with the hosting providers mail-account. That’s why the site was working on my own server, but wasn’t on their’s. 😊

Everythings fine now! Thanks for your patience.

Ps: maybe you can add a hint to the user guide to avoid confusing future customers.
#13 / Jan 18, 2011 3:26pm

Ingmar
29245 posts

Thank your for your feedback, and glad to see you’re up and running. Post again as needed, please.

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