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Urgent: complete blank after upgrade to v1.7

October 27, 2010 6:15am

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  • #1 / Oct 27, 2010 6:15am

    Adam Khan

    319 posts

    I’ve just upgrade a site from v1.6.8 to v1.7 and have a completely blank screen for both the site and the cpanel. Running the upgrade required clicking a number of times before 1.6.9 went to 1.7.

    I have a few hours US time before the site needs to be back up, otherwise the site owner will start losing sales and be an extremely unhappy camper.

    Update: Went in and disabled extensions in the config file and now the site loads. I’ll figure this out for myself and report back if anything applies generally.

  • #2 / Oct 27, 2010 10:04am

    Sue Crocker

    26054 posts

    Let us know what you find out, Adam. We’ll be here.

  • #3 / Oct 27, 2010 10:20am

    Adam Khan

    319 posts

    User and Custom System Messages seemed to be the culprits, though I’m not sure why. I deleted all their entries in the exp_extensions table, and things were alright again.

  • #4 / Oct 27, 2010 10:28am

    Sue Crocker

    26054 posts

    What happens if you try to add them back in again?

  • #5 / Oct 27, 2010 1:22pm

    Adam Khan

    319 posts

    Reinstalled them, everything alright.

  • #6 / Oct 27, 2010 2:37pm

    Ingmar

    29245 posts

    Glad to hear it. Please post again as needed.

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