Thread

Simply got this as the email template:

Dear {first_name} {last_name},

Thank you for your order of…

Workshop name: {item_name}
Workshop date: {option_selection1}
Number of tickets: {quantity}

Total Payment: {payment_gross}
PayPal Transaction Fee: {payment_fee}
Payment date {payment_date}
Transaction ID: {txn_id}

Unfortunately, {option_selection1}, {payment_gross} and {payment_fee} are empty. Am I missing something?

Thanks,

monkey_don, which version and build are you using? Does the stock email template work correctly?

Mmm. The stock template worked…

Strange how {payment_gross} and {payment_fee} work in that but not mine. Is it something to do with the options?

Version is 1.6.9.

monkey_don,

Try adding your option to the stock template. Does that work?

Tried and: {option_selection1} is empty.

The {payment_gross} and {payment_fee} have displayed fine, though.

Any ideas?

Does this occur with other items, or just one in particular?

It was occurring with more than one item. I say ‘was’ as I’ve changed things around so the options information is part of the item_name now.

It makes sense as I don’t think the options would be displayed in the purchases area of the module, anyway.

Thanks.

Okay. I thought this was sorted, but I’m still having problems with the basic variables.
This template:

Purchase completed!

QTY {quantity} - {item_name}
Total Payment: {payment_gross}
PayPal Transaction Fee: {payment_fee}

--------------------------

Buyer ({payer_status}):

{first_name} {last_name}
{payer_business_name}

Address ({address_status}):

{address_name}
{address_street}
{address_city}, {address_state} {address_zip}
{address_country}

...sends this email:

Purchase completed!

QTY 1 - Workshop 16th August [this is the product name]
Total Payment: 
PayPal Transaction Fee: 

--------------------------

Buyer (verified):

[name removed]


Address (confirmed):

[address removed]

The square brackets are my comments.

Solved! Woo-hoo!

What wasn’t clear to me was that the variables listed next to the Email Template Form are actually PayPal variables and not EE variables.

Checking the IPN found that {payment_fee} and {payment_gross} were empty. Why?

PayPal’s IPN Variable Reference had the answer:

payment_gross =
Full USD amount of the customer’s payment, before transaction fee is subtracted. Will be empty for non-USD payments. This is a legacy field replaced by mc_gross. If this amount is negative, it signifies a refund or reversal, and either of those payment statuses can be for the full or partial amount of the original transaction.

So, basically, it’s a deprecated variable and only works with USD. My payments were with NZD, which is why it wasn’t displaying in the email. Instead, I needed to use mc_gross.

It might be worth pointing that out in the Docs, as they suggest something which only works for one currency and is now deprecated (and therefore isn’t that helpful).

Thanks anyway.

Thanks for posting back with additional info. I’ll mention this thread to our documentation person. (Lisa) Don’t hesitate to post again as needed.