Thread

Tyssen,

Can you take a look at your exp_password_lockout table? How many rows are in it? You might try doing a repair on this table via EE1 ›  Admin ›  Utilities ›  SQL Manager ›  Manage Database Tables , or even clearing it out completely via phpMyAdmin.

Please back up your database first.

It’s empty. Should it be, or should there be rows in it?

There may or may not be any rows in it, but try repairing it via PHPMyAdmin and see if that makes a difference. Are you using Sessions, Cookies, or Sessions and Cookies in the back end?

Repairing the table didn’t change anything. Sessions are:

$conf['user_session_type'] = "c";
$conf['admin_session_type'] = "cs";

I tried changing them around but same result.

Sounds like it’s time for us to take a look around. Check your email in a few minutes.

Hi Tyssen,

Can you contact your host and ask if they are running mod_security?

Also, if you take a look at your PHP Info page for the disable_functions setting, there are quite a few things - especially eval - that are disabled and which EE depends on. Ask your host about removing these, please, and keep us posted.

Hi Brandon, can you let me know specifically which things are disabled which should be enabled?

Yes, these are listed under the disable_functions directive at Admin > Utilities > PHP Info:

apache_child_terminate, apache_setenv, define_syslog_variables, escapeshellarg, eval, exec, fp, fput, ftp_connect, ftp_exec, ftp_get, ftp_login, ftp_nb_fput, ftp_put, ftp_raw, ftp_rawlist, highlight_file, ini_alter, ini_get_all, ini_restore, inject_code, openlog, passthru, phpAds_remoteInfo, phpAds_XmlRpc, phpAds_xmlrpcDecode, phpAds_xmlrpcEncode, popen, posix_getpwuid, posix_kill, posix_mkfifo, posix_setpgid, posix_setsid, posix_setuid, posix_setuid, posix_uname, proc_close, proc_get_status, proc_nice, proc_open, proc_terminate,  syslog, xmlrpc_entity_decode

Just to confirm: they all need to be enabled?

We aren’t 100% positive this is the cause, but if they can disable the disable_functions directive entirely, temporarily, that will definitely help determine if it’s the cause.

Note that one of the currently disabled functions in that list is eval - which EE uses extensively to evaluate conditionals in your front-end templates. So even if we got things working on your back-end with the above restrictions, I doubt you’d get too far on the front-end. Keep us posted.

The hosts have disabled mod_security and enabled all the functions that were previously disabled but the problem remains.

Hi Tyssen,

Would you please perform a build update and recheck the file permissions after the update.

Cheers

Greg

Hi Greg,

That’s finally done it!

Cheers
John

Glad that worked. As always feel free to start anew thread if you have any more questions.

Closing