Thread

Hi

installed 1.6.9 clean install, all installed fine, though i kept getting logged out, i found the fix for that in the forums: add the following to the config file: $conf[‘admin_session_type’] = “c”;

that worked great. But now half the time the control panel doesnt work. Eg: i try to create a new template, and it sends me back to the cp home, i make a change in the admin; eg set the template prefs to save template as file, sends me back to the cp home. Some times after multiple attempts, it will work, but 9 out of 10 in wont.

Its hosted at 123reg.co.uk

any ideas how to fix this, I’m 2 days behind on this project as a result of this and getting stressed. Thanks

Hi, Toby. Sorry that you’re running into problems.

Have you seen: EEWiki:// HowTo Determine Memory Limits

How much memory is associated with PHP?

You can also turn off new version checking, which will help the initial load.

Hi 64m,is that sufficient? thanks

tobypowell,

64MB should be fine. Can you do this test - visit http://whatismyip.com before logging into the control panel, and then at the point when you get logged out, visit that site again to see if your IP changing might be the problem. Let us know.

Hi, no i tried that 3 times and the ip address doesn’t change, its the same. Its not that i’m being logged out anymore. i managed to fix that as mentioned. The main thing is the cp is not functioning proprerly.

I try to create a new template, type in the name, soon as i hit submit, it takes me back to the cp home page(below) and it doesnt create the template. Another example is trying to change settings, eg, turning on the “save template as file” hit update and it returns me to the cp home screen, and go back to check to see if its updated the changes and it hasn’t

tobypowell, what browser are you using, and have you tried others?

yes, its not a problem with browsers, tried all the major browsers and also a different computer, I’ve done 3 clean installs, I tried installing ee2 first and it had the exact same problem, so i tried ee1.6.9 and it had exactly the same problem. As mentioned in the first post, at first it kept logging me out (ee1, and ee2) sorted that with the config file, wondering if that is part of the same problem. This really is a desperate situation now, as i nearly a week behind on the project and got the client on my back.

Thanks in advance

Toby, thanks for your patience as we try to figure this out.

What about extensions? Are you using any?

no none

tobypowell,

Do you have a local development environment like MAMP or WAMP? That should allow you develop the site and also to see if perhaps the current host is the problem.

Hi Brandon,

i’m guessing it must be a problem with the host, but what can i go to the hosts with…what problem do i give them? Developing the site locally isnt really an option as its not much use to the client if they cant input their content.

The host is 123reg.co.uk, have you had any other people hosting with them with a similar problem.
Thanks

Hi tobypowell,

I don’t recall any specific problems with that host. EE doesn’t do anything that might cause a properly configured host any issues. Can I confirm that you are working within the CP as a Super Admin and not as a member in a group that has been granted all privileges?

Cheers

Greg

yes i am that im logged in as super admin, As mentioned its an intermitant problem, sometimes it functions mormally, then sometimes it does the above.

I have to say, that i’m really disapointed so far, generally the speed and frequency of responses to my questions has been very very slow, 18 hours or so time to get a response and each time, they are only very basic questions, what browser are you using, are you logged in as super admin etc. This is a technical issue. I’m now a week late with this project and the client is expecting things, I’ve developed lots of site with EE and not had problems, this is the first time ive done a site that is hosted with 123reg, so am pretty sure that is a problem with them, but at the same time i cant go to them for support without knowing what the problem is.

When you pay $300 for something you expect a bit more. I love expression engine and the community, but i feel really really let down this time. I know you guys are looking at all angles, but really responding once every 24 hours! and with very basic and not very helpful answers…

Please, help with a bit more interest, I can provide logins etc for you to log in and see yourself, that may help clarify things more

Thanks in advance

Good afternoon, Toby!  I wanted to step in and apologize that you are experiencing this.  This type of issue can be a frustrating and elusive issue.

We try to answer questions quickly, but as you can see in our support policy,we promise within 1 business day.

Now the times that we have seen this issue, it comes down to an issue with firewalls or proxies. You’ve tried form multiple browsers and computers, but are these all in one location/on one network?  If so, then you may be behind a firewall or proxy server that is creating some difficulties for you.

On the other hand, can you try disabling Secure Forms in Admin > Security and Session Preferences > Secure Forms? Set that to no.

You have stated you have no extensions; but how about any .htaccess files? These cascade down and I could see this potentially being an issue, so please make sure you sure disable any rewrites you may have.  On the same line of thinking, are you going to the final domain name, or a preview URL?  And is there any sort of server redirect in place?

Essentially you’re seeing an issue with form submission on this site; it may take us some time to get to the bottom of this - but we are going to stick with you and work hard to figure this out.  I hope that you will continue to work with us so that we can help you get up and running.

Thank you!

Hi Lisa,

you sussed it, I changed the secure forms session and that sorted it. Thanks so much, and i’m sorry i had a bit of a rant, I’ve had the client on my case and was getting stressed. I can now, get the site done.

Once again, sorry for the rant and thanks for fixing it. I love expression engine, its a complete joy to work with and well worth every penny.

We can call this resolved, and next time I’ll try and bite my tongue a bit, as you guys always come up trumps.

regards

Toby