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Uploading files not working - hangs some browsers

July 21, 2010 2:54am

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  • #1 / Jul 21, 2010 2:54am

    fogcity

    260 posts

    A client’s site (built on EE 1.6.4) has a feature where they can log in to the CP and update their restaurant’s downloadable menus by uploading a new version of their PDF file whenever necessary. Since EE lacked a file upload feature, I used Mark Huot’s (now ancient) FILE extension. All has been working fine, on various browsers, for over a year.

    At some point recently this stopped working on some browsers:

    IE (Windows)
    Chrome (Windows)
    Safari (Mac)

    On any of these configurations, any attempt to upload a file results in hung browser. More specifically, the browser indicates that work is taking place but the upload never completes (even with tiny 30k files that are way within any limits i can imagine at any point in the chain). File type / extension doesn’t seem to matter either.

    However, I can use Firefox on either a Mac or Windows platform and all file uploading works flawlessly and quickly, as in the past.

    Anyone else seeing this? Known problem?

    Any idea where to look for clues in debugging this? Not sure exactly where the handshaking could be failing.

    I realize this is likely going to be bumped to “that’s a plugin question” however Mark Huot no longer supports the plugin. Is there any alternative (other than upgrading to EE 2)?

  • #2 / Jul 21, 2010 6:03am

    John Henry Donovan

    12339 posts

    fogcity,

    You could use Safari’s debugging to see if this throws a viewable error
    Alternative in the immediate future is to get your client using FireFox

    Note that when you purchase an EE2 license you also get the last version of EE1.x

    I would continue debugging though with Safari.

    And yes you are right this looks like an issue with a third party extension so we can’t offer any more technical support on this. Try looking through the archived forums though as I know there were quite a few long threads regarding Mark’s addon

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