Thread

Hi

When visitors to my site use the email module to share articles, there is a problem.

As an example, if someone views an article titled, Things I Won’t Do, and emails it to a friend, the subject line of the email reads as, Things I Wonât Do. However, the content of the email (ie the text in the body) shows the title of the article correctly with an apostrophe.

I have tried changing the email settings to iso-8859-1 but this didn’t help, so it’s currently back at utf-8.

Any ideas?

What version and build of EE are you on? Does this only affect the Title header, or other fields (the Body, most notably) as well?

1.6.4 Build:  20080710

It’s only affecting the title (subject line) of the email.

Technically, only 7bit-ASCII characters are valid in any mail header, including the Title: header. You can specify which encoding to use in the Body: but this is just another header, really. To get around this issue (and this be able to use high-ASCII characters in the title), you’ll have to encode your headers, usually using quoted printable.

What I am saying here, in so many words, is this: I strongly suggest to upgrade to the latest version, there have been a number of fixes and improvements with the email module.

To get around this issue (and this be able to use high-ASCII characters in the title), you’ll have to encode your headers, usually using quoted printable.

Errr…. that sounded like a whole other language to me! How would I do that? As previously mentioned, the only issue is in the subject line - the body of the emails is fine.

Upgrading is a little challenging right now due to a number of customisations so it’s not something I could do quickly. Is there any interim solution?

Errr…. that sounded like a whole other language to me! How would I do that?

Your mailing program, EE in this case, would have to do it for you.

As previously mentioned, the only issue is in the subject line - the body of the emails is fine.

Yes, that’s to be expected. The Subject: is a special case here.

Upgrading is a little challenging right now due to a number of customisations so it’s not something I could do quickly. Is there any interim solution?

Not really there is much to be done. Can you send me a test mail to .(JavaScript must be enabled to view this email address), via your communicate tab? Just so I get a good look at the header. Be sure to include a special character in the Subject. (You can copy & paste one here if you don’t have any: öäü)

Thanks for your continued advice - test message sent.

I received your message, and it confirms what I’ve been suspecting. Also, this has come up a few times before. I seem to remember that it was addressed in one of the recent versions (even though I didn’t find it in the change log with a quick search), so my suggestion would definitely be to upgrade to the latest version and build.