Thread

I don’t know if I have made a mistake in setting up EE. When I am using IE6 or 7 to view the blog it show me a blank page with no error. I have used Safari and Firefox (MAC and PC)and they are ok.

Abo Ho, see if this KB article is applicable.

It is under Admin ›  System Preferences ›  Output and Debugging Preferences
If so already disabled, I don’t think it is related to this problem

1) Where are you getting blank pages?  (link of possible)
2) Do you ever get blank pages in the Control Panel?
3) Is display_errors enabled in the PHP environment?  (Admin -> Utilities -> PHP Info)

1) Where are you getting blank pages?  (link of possible)
2) Do you ever get blank pages in the Control Panel?
3) Is display_errors enabled in the PHP environment?  (Admin -> Utilities -> PHP Info)

1. There are two cases
- Can’t see the first page of the blog http://www.17ing.com/test/engine
- Can see the first page once but when you click to a entry of the blog it return a blank page or page will no entry but the side bar and header is visible just no entry
2. Control Panel and Forum is ok no problem
3. It is “off”

Will it be related to char-set I am using Traditional Chinese in the Blog?

1) Does it seem to correspond to specific entries only, or can it happen when any entry is involved?
2) Just to rule out the possibility of PHP errors, please enable display_errors in your PHP environment.  Your host can do this for you, though sometimes you can override it locally by opening your index.php file and placing the following at the top, after the opening PHP tag:

ini_set('display_errors', 1);

1) Does it seem to correspond to specific entries only, or can it happen when any entry is involved?
2) Just to rule out the possibility of PHP errors, please enable display_errors in your PHP environment.  Your host can do this for you, though sometimes you can override it locally by opening your index.php file and placing the following at the top, after the opening PHP tag:

ini_set('display_errors', 1);

1. It could happen in any entry even in the front page when using IE 6 or 7 but it is perfect using Firefox (MAC or PC) and Safari (MAC)
2. I’ve asked them to enable the option need to wait for a moment.

Thanks for your help

Have they enabled display_errors yet?  And can you take a screenshot of the behavior?  Sometimes you refer to blank screens, and sometimes just to missing entries, so I want to be sure of which behavior is occurring.

Sorry for the late reply.

Here is the screen capture of the problem.

Firefox.JPG is normal while IE just show a blank pages and no error.

So now it happens on the forum as well?  That changes things, as before you said that the Forum and CP did not experience this.  Go to Output and Debugging preferences and double check that GZip compression is disabled per this Knowledge Base article.  Perhaps enable it, save, and then disable it and save it again to make sure the preference is set.

And did you get display_errors enabled on this server?

Have done the disable it and save it again with the Gzip compression but no luck.

As for the display_errors I’m asking my hosting company to enable it.

Any other ideas for the moment?

Let’s wait for errors to be enabled, so we can focus our efforts, otherwise at this point we’d just be blindly guessing.

Have enabled the display error option for PHP.

The start page (blog) and forum thread just give me a blank page and extreme slow response after enabling the display_error option. No error appeared and the status bar of the IE show DONE, like it have load properly.

Ok at this point we’ll need a link to the site to observe the behavior first hand.  It’s possibly that your server is gzipping the content on its own, as there’s really no other explanation I can think of for why it would work in every browser except IE.  Visiting the site will allow us to examine the headers and content being sent.

Thanks for your support I have PM you of the site link and open an account for you to have a look