Thread

Hello,

I continue to get an error (Exceeds PHP allowed size) when uploading a 13mb PDF file into the File Upload Manager. We have adjusted the PHP ini file to be set for 30mb and we have adjusted the following items:

1) file_uploads 30mb
2) upload_max_filesize 30mb
3) max_input_time 180sec
4) memory_limit 30mb
5) max_execution_time 180sec
6) post_max_size 30mb

Nothing we do seems to be fixing the issue.

Are we missing something?

I appreciate any/all help.

Thank you!

Hi,

quick Q: this happens with supper admin user or a member or both?

EE version?

Regard’s

This happens with Super Admin.

Version 2.7.0

Hi ,

can u please go to CP Home > Tools > Utilities > PHP Info and check php.ini value there and see if it is really changed.

check it and let me know

Regard’s.

Hi,

CP Home > Tools > Utilities > PHP Info area is not showing a value. It only shows a path.

Thanks.

Hi,

I don’t understand what u mean “is not showing a value. It only shows a path.”

in my side this how it looks http://awesomescreenshot.com/0382gxt3d4

Regard’s.

I believe we found the issue. It’s not recognizing the changes IT said they made.

upload_max_filesize 2M 2M
post_max_size 8M 8M

They should be 30mb.

Would something else cause EE to not recognize the changes?

Hi,

so in EE php info the value is 8M 8M

1- the IT do the changes but they not applied yet , in this case u just need to restart the Apache service to apply it.

2- OR The IT doesn’t do the changes .

in both case u want to contact your IT to do the changes or restart Apache.

Regard’s.

Hi,

I have sent this information over to the clients IT.

I will keep you posted on this as I hear back.

Thank you for your help so far!

Hi,

The changes have been updated. We aren’t getting the error “Exceeds PHP allowed size”. Instead, we are timing out now.

So your solutions worked.

We will continue working with the client to get the timing fixed.

I appreciate your help!

Thank you!

Hi,

I am glad to see your problem gone.

now u just need to increase your max_input_time

Regard’s.